Return / Exchange Item

Customer Support DEALPOS
[Updated]

The article describes how to process product return. In our system, there are 2 ways to product return:

Step 1.Return with previous invoice number

If the customer comes to return product and brings the invoice number which they bought earlier. you can put it by clicking the Return Button

Screenshot_1.png

Step 2. Forgot the invoice number.

If in the store, there is a process of return doesn't require an invoice number, you can enter the product in return directly. Then give minus (-) in quantity or right click return in that product.

Step 3. Using Return Button Go to Order Menu - Choose the Invoice Number that want to be Returned

Step 4. Choose Return Button and then the Website will redirect You to Sell Menu

*Note: if the customer wants to change the product, you just do one of way above and enter the new product. In the process of returning, the quantity of product will be back into your inventory store again and the amount of banks will be reduced based on the nominal return 

 

Watch Video How to Return/Exchange Item Below:

Was this article helpful?
7 out of 7 found this helpful

Articles in this Section

Comments

0 comments