Customers Feedback

Customer Support DEALPOS
[Updated]

In this article, it will explain step by step how to sending transaction receipt from outlet by email to your customer and getting your customer database, with this feature you can analyst who came and buy a product in your shop frequently.

From here you can see directly feedback from customer in real time, because when your customer receive a receipt by email, they can immediately give a feedback to you.

 

I. Create a new Sales Transaction

Step 1. Go to 'Sell' menu and create a new transaction

 

Step 2. After create new transaction you must input customer's email, and then click send receipt

After_transaction.png

Step 3. You will get a successful notification

Success.png

II. Check your email

Step 1. Your customer will receive an email like this:

Phone_feed.png

Step 2. Choose your feedback:

You can choose and click either sad or smile emoticon.

Choose_phone_feed.png

Step 3. After you choose, it will ask your comments about the product(you can also upload some images)

Comments.png

and then click submit button.

Step 4. After you input your comment this page will show up

Thank_you.png


III. Checking Customers Feedback

Step 1. Now choose 'Contacts' and then click 'Comment' tab

 Contact-Comment.png

Step 2. You can see all of your customers feedback here

Comments2.png

 

Watch Video For Customer Feedback below:

 

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