A One Time Token is a temporary, single-use link that allows authorized individuals to bypass the traditional login process and gain direct access to a specific account.

This link is unique, generated for one-time use, and is valid for 1 hour, ensuring access is secure and time-limited. The primary goal of an OTT is to provide quick and secure access for troubleshooting, debugging, or support tasks, without compromising sensitive user credentials.

Typically, when a customer support team needs to access a client's account to check for issues, they would ask for the user’s login credentials, including their password. This traditional method, while functional, poses potential security risks and can be uncomfortable for users. To generate One Time Token, you can follow the steps below:

After generating the URL, it will look like that. You can now send the URL to customer support/users who need temporary access. Please note that the access will only valid for 1 hour. So if you need more time, you can re-generate more One Time Token