In the Twilio integration, you need to set up a WhatsApp Template. WhatsApp Sender is intended to activate the phone number you purchased on Twilio. This WhatsApp Sender will represent your company or brand’s WhatsApp profile (when customers receive an OTP).. You can follow the step-by-step instructions below for the setup.
Step 1. Click Messaging then click WhatsApp Senders
Step 2. Click Create new Sender
Step 3. Select a phone number then click continue
Step 4. Fill WhatsApp sender profile information
Step 5. Check WhatsApp Senders after Created
Wait until the sender status changes from Offline to Online. Once it’s online, the WhatsApp Sender can be used
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