Have you ever wanted to see invoices that were deleted? Now, you can see invoices that have been deleted in the Orders Menu. The void invoice feature prevents the permanent deletion of invoices. When an invoice is voided, the invoice will go into the recycle bin, so we can confirm again whether the invoice we deleted is correct.

In the recycle bin we can also restore invoices if we are wrong when we want to delete the invoice. There are several steps in the settings to activate the feature.

Table of Content :

I. Enable Void Invoice Access

II. Void Invoice Configuration

III. Void Invoice on Orders

IV. Restore or Delete Invoice


I. Enable Void Invoice Access

Step 1. Go to Users, Select Group Tab, then Choose Any Group

Choose group that you want to give access to void invoice.

Choose Group to Enable Void Invoice Access

Step 2. Enable Restore & Erase Voided Invoice Access on Sell Section

Enable Restore & Erase Voided Invoice Access

Step 3. Scroll Down to Orders Section, Enable Void Invoice, then Click Submit

Enable Void Invoice

II. Void Invoice Configuration

Step 1. Go to Setup, Click More Menu, then Select Module

Module Configuration

Step 2. Go to Orders Tab, Activate Void Feature, then Click Save

Activate Void Invoice

III. Void Invoice on Orders

Step 1. Go to Orders, Choose Invoice to Void, then Click Void

In this case we try to

Void Invoice

Notes :

Orders menu has two kind of invoice, customer invoice and purchase invoice (supplier bill). Go to supplier bill tab if user want to void purchase invoice.

Step 2. Click Void Button

Void Confirmation

Step 3. Invoice was Voided Successfully

Invoice was Voided Successfully

Notes :

The voided invoice will move to the recycle bin. When the invoice is voided, the stock has not returned to the way it was before the invoice was made. If you want to restore stock, the user must delete invoice permanently.


IV. Restore or Delete Invoice

Step 1. Go to Orders, Click More Menu, then Select Recycle Bin

More Orders Menu - Recycle Bin

Notes :

Open the recycle bin according to the invoice you want to restore or delete permanently.

Step 2. Select Invoice, then Click Restore or Erase

Before restore or delete invoice, make sure that you have access to RestoreVoid or EraseVoid.

Restore or Erase Invoice

Notes :

  • Restore : Move the invoice to the order menu

  • Erase : Delete invoice permanently


How to Enable Void and Restore Sales Invoice Tutorial Video


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