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Extending Package Expiry Date Options
Extending Package Expiry Date Options

Behaviour on extending the prepaid package period by purchasing the same prepaid package

Christian Wijaya avatar
Written by Christian Wijaya
Updated over a week ago

When there is a customer who wants to extend the membership/service package, there is a configuration that can extend the Package/Service when the customer repurchases the same package. For detailed steps, you can follow the explanation below:

Step 1. Go to Setup Menu, Click More Menu, then Choose AddOns

AddOns Configuration

Step 2. Go to Prepaid Package then Enable Configuration

Set Activate at Previous Package Empty config to Yes, then click the save button.

Activate at Previous Package Empty

If the configuration is set to Yes, then if some customers purchase the same package but the previous package expiration still remains, the active period of the newly purchased package will not be counted/started if the previous package has not expired yet. You can see the prepaid package expiration date in the contact customer detail.

Expiration date extended

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