DealPOS is now integrated with TikTok Shop, allowing us to connect our marketplace with DealPOS for automatic order integration. However, there are scenarios where marketplace orders may not sync into DealPOS, possibly due to the high volume of transactions or other factors. This article explains the "Download Order" feature, which functions to update the status of transactions in DealPOS or retrieve transactions that haven't yet synced with DealPOS.
Here are the steps to Download Orders from TikTok Shop into DealPOS :
Step 1. Go to DealPOS Omnichannel then go to Download Order menu
Choose Channel TikTok Shop and Enter Date Range. After that, click Next to show all the Orders from TikTok.
Note:
The maximum date range for downloading orders is 2 weeks.
Step 2. Preview Download order
The preview display will show three statuses from the downloaded orders:
Existing: The order has already been entered into DealPOS.
Wrong Status: The order has been entered into DealPOS, but there is a possibility that the invoice status is incorrect (such as payment, shipping status, etc).
Missing: The invoice has not been synced into DealPOS at all.
Click Next.
Step 3. Orders were Downloaded and Updated
The order status will show "Void Invoice", because the status on TikTok Shop has already been canceled.
Step 4. Orders was Synced with DealPOS
You can check the order void in the DealPOS Orders Recycle Bin Menu.
Related Article
In case you want to download from other channels, you can try Manual Download Order
You can also see the Logs from Marketplace in the Order Log
Or maybe you can go back to Getting Started for Marketplace Integration
DealPOS is an online point-of-sale (POS) application specifically designed for retail businesses in categories like Fashion, Minimarkets, Electronics, Fresh Food, and Building Material Stores.
With DealPOS, you can manage both online and offline store inventory in real-time on a single platform. You can also sell through omnichannel (offline and online) as DealPOS integrates with marketplaces (Shopee, Tokopedia, TikTok Shop, Lazada) and instant web stores (Shopify and WooCommerce).