Sometimes several transactions from Shopee are not recorded into DealPOS. It causes when the transaction in Shopee made there's products has not registered in DealPOS so as transaction become failed. Therefore, we use this feature to download all of the transaction that failed so that can be input into DealPOS automatically.
*Note: before download transactions you need to make sure that products were sold in Shopee have been created in DealPOS. For more detail following steps as below:
Step 1. Go to Download on Order Menu
From Channel that you want to download transactions
Enter Date Range
The range date you want to set download transactions
Show display preview transactions from Channel chosen
Step 2. Display Preview then Click Download
All transaction invoices that occur in the marketplace
The transaction that is successfully entered into the DealPOS
The transaction with delivery status or payment status on DealPOS do not match the marketplace
An unsuccessful transaction entered into DealPOS
You can also check from the Reports menu on marketplace.dealpos.app to see orders that come in from the marketplace, whether all of them have entered DealPOS (OK), Bad Request, or Internal Server Error as shown below:
*Important Note: The following logs will only be available for the past 7 days.
You might also like to read this article:
For detailed order flow status in shopee, you can check this article: Shopee Order Status Flow in DealPOS.
Do you often apply promotions in the Shopee marketplace? check this article for the Promotion scenario from Shopee on DealPOS: Shopee Promotion into DealPOS.
To update Shopee Authorization, check this article: Renew Shopee Authorization.
If you are a retail business owner and sell products offline and online stores. you can use DealPOS to manage products, inventory, and orders on one platform. DealPOS made it easier for you to sell omnichannel. Try DealPOS for 14 days for free now :