Sometimes several transactions from Seller Center / Channel are not recorded into DealPOS, this case will cause missing orders. Missing orders have many causes like unsynchronized product SKU between DealPOS & Omni Channel, there is a delay on the seller center server or some other problem. Try to Download Orders Manually for avoiding missing orders or wrong status orders.

When users have tried to download orders and the orders failed to download due to Product SKU dissimilarity, users can follow the steps below to keep syncing these orders. There are many cases where the product SKU on the channel is not the same as the product SKU on DealPOS or vice versa. Before syncing these orders, please make sure in advance whether the correct product SKU is the one at the seller center or the product SKU at DealPOS because the steps for sync orders are different.

In this case, the product SKU in the Shopee Channel was the correct SKU.

In this case, we try to change CPC1x to CPC1. We make product SKUs in DealPOS the same as product SKUs in Shopee.

After changing the product SKU in DealPOS, try to scan Shopee Channel to refresh product mapping.

Notes :

After downloading, the order that was unsynchronized before will be retrieved to DealPOS / being synchronized.

In this scenario, we try to synchronize missing orders from the Shopee marketplace channel.

In this case, the product SKU in the DealPOS was the correct SKU.

In this case, we try to change KB01xxx to KB01. We make product SKUs in Shopee Channel the same as product SKUs in DealPOS.

If the Correct Product SKU was in DealPOS, users couldn't sync orders with the order download feature. Users should manually make sales transactions for the unsynchronized order from the sell menu in DealPOS.

Notes :

Match the discount and payment the seller receives on the marketplace to ensure the reports are balanced.

Since the purpose of this transaction is to synchronize orders from the marketplace, you need to match the order numbers.

If the tag settings on your marketplace channel point to a specific tag, you must match the tags to ensure that the reports displayed from the marketplace correspond to the tag and appear when you filter by that tag.

Notes :

If you do not have a specific tag set, you can skip this step.

If the payment method settings on your marketplace channel point to a specific method, you need to match the methods to ensure the payment report displayed from the marketplace is accurate and appears when you filter by that method.

After making sales transactions manually from the sell menu in DealPOS, try to scan the Shopee Channel to refresh order synchronization.

Notes :

After scanning the channel, the order that was unsynchronized before will be synchronized.

If you are a retail business owner and sell products offline and online stores. you can use DealPOS to manage products, inventory, and orders on one platform. DealPOS made it easier for you to sell omnichannel. Try DealPOS for 14 days for free now :