Sometimes several transactions from Seller Center / Channel are not recorded into DealPOS, this case will cause missing orders. Missing orders have many causes like unsynchronized product SKU between DealPOS & Omni Channel, there is a delay on the seller center server or some other problem. Try to Download Orders Manually for avoiding missing orders or wrong status orders.
When users have tried to download orders and the orders failed to download due to Product SKU dissimilarity, users can follow the steps below to keep syncing these orders. There are many cases where the product SKU on the channel is not the same as the product SKU on DealPOS or vice versa. Before syncing these orders, please make sure in advance whether the correct product SKU is the one at the seller center or the product SKU at DealPOS because the steps for sync orders are different.
I. Correct Product SKU was in Seller Center
Step 1. Recheck the Correct SKU between DealPOS & Channel
In this case, the product SKU in the Shopee Channel was the correct SKU.
Step 2. Change Product SKU in DealPOS
In this case, we try to change CPC1x to CPC1. We make product SKUs in DealPOS the same as product SKUs in Shopee.
Step 3. Scan Channel in DealPOS Omni
After changing the product SKU in DealPOS, try to scan Shopee Channel to refresh product mapping.
Step 4. Try to Download Order in DealPOS Omni
Notes :
After downloading, the order that was unsynchronized before will be retrieved to DealPOS / being synchronized.
II. Correct Product SKU was in DealPOS
In this scenario, we try to synchronize missing orders from the Shopee marketplace channel.
Step 1. Recheck the Correct SKU between DealPOS & Channel
In this case, the product SKU in the DealPOS was the correct SKU.
Step 2. Change Product SKU in Channel
In this case, we try to change KB01xxx to KB01. We make product SKUs in Shopee Channel the same as product SKUs in DealPOS.
Step 3. Go to Sell in DealPOS, then Make Sales Transaction
If the Correct Product SKU was in DealPOS, users couldn't sync orders with the order download feature. Users should manually make sales transactions for the unsynchronized order from the sell menu in DealPOS.
Notes :
Match the discount and payment the seller receives on the marketplace to ensure the reports are balanced.
Step 4. Match Order Number with Marketplace Order Number
Since the purpose of this transaction is to synchronize orders from the marketplace, you need to match the order numbers.
Step 5. Click Note, Choose Tag, then Click Ok
If the tag settings on your marketplace channel point to a specific tag, you must match the tags to ensure that the reports displayed from the marketplace correspond to the tag and appear when you filter by that tag.
Notes :
If you do not have a specific tag set, you can skip this step.
Step 6. Click Pay to Complete Transaction
If the payment method settings on your marketplace channel point to a specific method, you need to match the methods to ensure the payment report displayed from the marketplace is accurate and appears when you filter by that method.
Step 7. Scan Channel in DealPOS Omni
After making sales transactions manually from the sell menu in DealPOS, try to scan the Shopee Channel to refresh order synchronization.
Notes :
After scanning the channel, the order that was unsynchronized before will be synchronized.
Related Articles
To download wrong status orders & missing orders manually: Download Orders Manually
To find out the problems that often occur when downloading orders: Common Errors in Downloading Channel Orders
To print a shipping label from Omni channel: How to Print Shipping Label from Omni App
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