Products between DealPOS and Omni Channel (Shopee, Tokopedia, WooCommerce, & TikTok Shop) must be synced to integrate transactions, prices, and orders. So after you add a channel, you must sync the product first.
Sometimes there are cases like Orders Didn't Synchronize Automatically to POS for some reason. We provide Download Orders Manually feature to download all of the transactions that failed so that can be input into DealPOS automatically.
When downloading orders manually from the Omni Channel, there are some errors that often occur. We have collected some of the most common errors and provided solutions for each.
Table of Content :
III. Invoice not Found
I. Product with no Spesific Code (SKU)
When users try to download orders and fail, the notification shows an error like this one in the picture :
The exception message said "There is no product with code xxxx", it happens because the products in these variants have not been synchronized properly. This can happen because of 2 things, the code variant (SKU) in the channel is not the same as DealPOS, or SKU in DealPOS is not the same as Channel.
Try to check the product SKU on both platforms (DealPOS or Channel), and make it match / the same.
II. Not Enough Inventory
When users try to download the order and fail, then exception message said "Not Enough Inventory".
The exception message said "Not Enough Inventory", it happens because product inventory between DealPOS and Channel has not been synchronized properly. It usually happens when a customer buys an item from the channel but the stock on the DealPOS is empty.
Update product inventory on DealPOS by Adjustment or Buy from Supplier, then Download Order from Omni Channel in Orders Menu on DealPOS Omni.
III. Invoice not Found
When users try to download orders and fail, then notification shows an error like this one in the picture :
For information, DealPOS have 3 actions for downloading order : Create Invoice, Send Logistic, and Add Payment.
The exception message said "Invoice not Found", it happens because the action before "Add Payment Invoice" failed.
Check the exception message on the previous action on the same order number and fix it.
When users try to download orders and fail, the notification show an error like the one on the picture :
POS Status "Conflict" happens when the status invoice on the channel is already done and the status on DealPOS has been paid. But the invoice itself hasn't been made on Outbound Logistics, that's why the status on Channel will be Conflict.
If the download doesn't work, it can be done by adding fulfillment manually from DealPOS. Send manual also can be done in bulk.
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