Sometimes several transactions from Shopee or Other Channel are not recorded into DealPOS. It causes when the transaction in Shopee made there's products has not registered in DealPOS so as transaction become failed. Therefore, we use this feature to download all of the transactions that failed so that can be input into DealPOS automatically. Log in to DealPOS Omni to start downloading orders.
Notes :
Before downloading transactions, you need to make sure that products that were sold in Shopee have been created in DealPOS.
Step 1. Go to Orders, then Click the Download Tab
Download the order by clicking the download tab, then select the channel and date range to download.
Column | Description |
Select Channel | From Channel that you want to download transactions |
Enter Date Range | The range date you want to set download transactions |
Preview | Show display preview transactions from Channel chosen |
Step 2. Display Preview, then Click Next
Status | Description |
All | All transaction invoices that occur in the marketplace |
Existing | The transaction that is successfully entered into the DealPOS |
Wrong Status | The transaction with delivery status or payment status on DealPOS do not match the marketplace |
Missing | An unsuccessful transaction entered into DealPOS |
You can also check from the Reports menu on DealPOS Omni to see orders that come in from the channel, whether all of them have entered DealPOS (OK), Bad Request, or Internal Server Error as shown below :
Notes :
The following logs will only be available for the past 7 days.
Related Articles
For detailed order flow status in Shopee, you can check this article Shopee Order Status Flow in DealPOS
Check this article to find out the promotion scenario from Shopee that already handled on DealPOS Shopee Promotion into DealPOS
To update Shopee Authorization, check this article Renew Shopee Authorization
If you are a retail business owner and sell products offline and online stores. you can use DealPOS to manage products, inventory, and orders on one platform. DealPOS made it easier for you to sell omnichannel. Try DealPOS for 14 days for free now :
