The following is an explanation of how the flow when an order comes in from Shopee and can be recorded into the DealPOS system. Below is a table containing an explanation of the flow.

Shopee

DealPOS

Description

The order comes in, the customer has checked out but hasn't paid yet

Invoice has not been made/entered into DealPOS

Orders that enter Shopee where the customer has not paid then the invoice will not be made at DealPOS

The customer has paid for the order

The invoice has been made, with the status of unpaid payment and unsent delivery

Unpaid and unsent status because the order has not been sent and the customer has not received the order

The order has been sent (has been picked up by the courier)

Invoices whose delivery status is unsent will be sent

The delivery status will immediately be sent when the item is already on the expedition or taken by the courier

Customers accept orders

Invoices that were previously unpaid payment status will become Paid

When the customer has pressed accept the order then at DealPOS the payment status will be Paid

Cancel Order Flow

Shopee

DealPOS

Description

Customer cancel order

The invoice that has been made will go to the recycle bin

For invoices that have been created and then canceled, they will be automatically deleted and go to the recycle bin

Seller cancel order

The invoice that has been made will go to the recycle bin

For invoices that have been created and then canceled, they will be automatically deleted and go to the recycle bin

Return Order Flow

Shopee

DealPOS

Description

Customer submits returns

At DealPOS, the transaction will be considered complete with the status of delivery sent and payment paid

If there is a return, a manual edit is needed on the invoice in DealPOS

Did this answer your question?