The marketplace integration for the Shopee Channel has a different order flow from other channels that are already available (Tokopedia & WooCommerce). You can see detailed explanations regarding Order Status Flow in the Shopee marketplace through this article.

The following is an explanation of how the flow when an order comes in from Shopee and can be recorded into the DealPOS system. Below is a table containing an explanation of the flow.

I. Status Order Flow

Shopee

DealPOS

Description

The order comes in, the customer has checked out but hasn't paid yet

Invoice has not been made/entered into DealPOS

Orders that enter Shopee where the customer has not paid then the invoice will not be made at DealPOS

The customer has paid for the order

The invoice has been made, with the status of unpaid payment and unsent delivery

Unpaid and unsent status because the order has not been sent and the customer has not received the order

The order has been sent (has been picked up by the courier)

Invoices whose delivery status is unsent will be sent

The delivery status will immediately be sent when the item is already on the expedition or taken by the courier

Customers accept orders

Invoices that were previously unpaid payment status will become Paid

When the customer has pressed accept the order then at DealPOS the payment status will be Paid

If the customer has placed an order and has not paid, the order will appear in the Unpaid menu :

*Invoice will not be created yet in DealPOS

If the customer has paid for the order, then the order will be entered into the To Ship tab :

*Invoice was successfully created in DealPOS with payment status Unpaid and delivery status Unsent

If the customer's order is already in the delivery process by the courier logistics, then the order will be listed on the Shipping tab :

*The invoice status in DealPOS for the payment will change to Paid and the delivery status will remain the same as Unsent

When the order has been completed by the customer, the payment status will appear in the Completed tab :

*The invoice status in DealPOS for the payment will change to Paid and the delivery status will change to Sent

II. Cancel Order Flow

Shopee

DealPOS

Description

Customer cancel order

The invoice that has been made will go to the recycle bin

For invoices that have been created and then canceled, they will be automatically deleted and go to the recycle bin

Seller cancel order

The invoice that has been made will go to the recycle bin

For invoices that have been created and then canceled, they will be automatically deleted and go to the recycle bin

If an order is canceled by the customer, the order will be entered into the Cancellation tab :

Invoice status will move to Recycle bin

*Important notes : If the customer cancels the order when the goods have not been shipped, the invoice will be automatically voided.

III. Return Order Flow

Shopee

DealPOS

Description

Customer submits returns

At DealPOS, the transaction will be considered complete with the status of delivery sent and payment paid

If there is a return, a manual edit is needed on the invoice in DealPOS

If you want to return the order, it will be recorded in the Return/Refund tab :

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