The marketplace integration for the Shopee Channel has a different order flow from other channels that are already available (Tokopedia & WooCommerce). You can see detailed explanations regarding Order Status Flow in the Shopee marketplace through this article.
The following is an explanation of how the flow when an order comes in from Shopee and can be recorded into the DealPOS system. Below is a table containing an explanation of the flow.
I. Status Order Flow
Shopee | DealPOS | Description |
The order comes in, the customer has checked out but hasn't paid yet | Invoice has not been made/entered into DealPOS | Orders that enter Shopee where the customer has not paid then the invoice will not be made at DealPOS |
The customer has paid for the order | The invoice has been made, with the status of unpaid payment and unsent delivery | Unpaid and unsent status because the order has not been sent and the customer has not received the order |
The order has been sent (has been picked up by the courier) | Invoices whose delivery status is unsent will be sent | The delivery status will immediately be sent when the item is already on the expedition or taken by the courier |
Customers accept orders | Invoices that were previously unpaid payment status will become Paid | When the customer has pressed accept the order then at DealPOS the payment status will be Paid |
If the customer has placed an order and has not paid, the order will appear in the Unpaid menu:
Notes :
If the unpaid order feature is enabled, an unpaid transaction on Shopee will create a sales order in DealPOS (but not yet an invoice).
If the customer has paid for the order, then the order will be entered into the To Ship tab:
Notes :
Invoice was successfully created in DealPOS with payment status unpaid and delivery status unsent.
If the customer's order is already in the delivery process by the courier logistics, then the order will be listed on the Shipping tab :
Notes :
The invoice status in DealPOS for the delivery will be set to sent but the payment will still remain as unpaid.
When the order has been completed by the customer, the payment status will appear in the Completed tab :
Notes :
The invoice status in DealPOS for the payment will change to paid and the delivery status will change to sent.
II. Cancel Order Flow
Status | Shopee | DealPOS | Description |
Before Shipment (Automatic Cancellation) | Customer cancel order (before paying) | The invoice that has been made will go to the recycle bin | For invoices that have been created and then canceled, they will be automatically deleted and go to the recycle bin |
Before Shipment (Automatic Cancellation) | Seller cancel order (before paying) | The invoice that has been made will go to the recycle bin | For invoices that have been created and then canceled, they will be automatically deleted and go to the recycle bin |
Before Shipment (Automatic Cancellation) | Customer cancel order (after paying) | The invoice that has been made will go to the recycle bin | For invoices that have been created and then canceled, they will be automatically deleted and go to the recycle bin |
Before Shipment (Automatic Cancellation) | Seller cancel order (after paying) | The invoice that has been made will go to the recycle bin | For invoices that have been created and then canceled, they will be automatically deleted and go to the recycle bin |
After Shipment (No Automatic Cancellation) | Expedition cancels while already on the way | The invoice that has been created does not go to the recycle bin | For invoices that have been created and then cancelled, they are not automatically deleted and do not go into the recycle bin |
After Shipment (No Automatic Cancellation) | Lost in transit | The invoice that has been created does not go to the recycle bin | For invoices that have been created and then cancelled, they are not automatically deleted and do not go into the recycle bin |
After Shipment (No Automatic Cancellation) | COD, buyer cancels when the order has already arrived | The invoice that has been created does not go to the recycle bin | For invoices that have been created and then cancelled, they are not automatically deleted and do not go into the recycle bin |
If an order is canceled by the customer, the order will be entered into the Cancellation tab :
III. Return Order Flow
Shopee | DealPOS | Description |
Customer submits returns | At DealPOS, the transaction will be considered complete with the status of delivery sent and payment paid | If there is a return, a manual edit is needed on the invoice in DealPOS |
If you want to return the order, it will be recorded in the Return/Refund tab :
IV. Shopee Order Flow
[Tutorial Video] Marketplace Order Flow
Related Articles
If you have products on Shopee and trying to create them in POS, you can try to read the Not in POS (Download Product From Marketplace) article.
or You can see other full articles related to the Marketplace.
DealPOS is an online point-of-sale (POS) application specifically designed for retail businesses in categories like Fashion, Minimarkets, Electronics, Fresh Food, and Building Material Stores.
With DealPOS, you can manage both online and offline store inventory in real-time on a single platform. You can also sell through omnichannel (offline and online) as DealPOS integrates with marketplaces (Shopee, Tokopedia, TikTok Shop, Lazada) and instant web stores (Shopify and WooCommerce).