The marketplace integration (omnichannel) for each Channel has a unique order flow compared to other available channels. To understand how the Shopee order status flows within the DealPOS omnichannel app, please refer to the table and follow the steps below.
I. Sales Order Flow
Shopee | DealPOS | Description |
1. UNPAID
New order has been placed: the customer has checked out but has not completed the payment yet. | *Unpaid Order configuration is enabled (YES): Sales Order has been created into DealPOS
*Unpaid Order configuration is disabled (NO): Sales Order has not been created into DealPOS | Orders placed on Shopee with the status "Checked Out" but not yet paid, the handling in DealPOS will be adjusted based on the Unpaid Orders configuration. |
2. READY_TO_SHIP
| The invoice has been made (Sales Order has been Converted into Customer Invoice), with the status of unpaid payment and unsent fulfillment | Unpaid and unsent status because the order has not been sent and the customer has not received the order |
3. PROCESSED
Seller fulfills the package by assigning a pickup courier | Reference number in the customer invoice from DealPOS will be created based on the Logistic number from Shopee | Customer invoice in DealPOS still in the Unpaid and unsent status because the order has not been sent but the Logistics Number from Shopee will be saved in the References Number in POS |
4. SHIPPED
The order has been sent (has been picked up by the courier) | Invoices with an unsent fulfilment status will be updated to sent. | The fulfilment status will updated to sent when the order is already on the expedition or taken by the courier. The Outbound Logistic number created in POS will using the logistic number from Shopee |
5. COMPLETED
Customers accept orders | Invoices that previously had an unpaid payment status will be updated as paid. | When the customer clicks 'Accept the Order,' the payment status of the transaction in DealPOS will be updated to Paid. |
1. UNPAID
If the customer has placed an order and has not paid, the order will appear in the Unpaid menu:
Notes:
If the unpaid order in the channel configuration is enabled, an unpaid transaction on Shopee will automatically create a sales order in DealPOS but will not generate an invoice yet:
2. READY_TO_SHIP
If the customer has paid for the order, the order from seller center will be recorded into the To Ship tab:
Customer Invoice was successfully created in DealPOS with payment status unpaid and fulfilment status unsent:
3. PROCESSED
When an order is ready to be shipped and appears on the To Ship page, we need to update the shipping status in the Seller Center from To Process to Processed if we want to arrange and print the shipping receipt for that order:
The fulfillment and payment status on the customer invoice in POS will remain unchanged, showing as Unsent and Unpaid:
At this stage, the tracking number generated in Shopee’s Seller Center will be saved into the reference number field of the customer invoice that has been recorded in the POS:
4. SHIPPED
If the customer's order is already in the delivery process by the courier logistics, then the order will be listed on the Shipping tab:
Once the Shopee order has been handed over to the courier and processed by them, the fulfillment status on the customer invoice in the POS will automatically change from Unsent to Sent but the payment status will remain unchanged:
5. COMPLETED
When the order has been completed by the customer, the order will appear in the Completed tab:
The payment status on the customer invoice in the POS will automatically change from Unpaid to Paid:
II. Cancel Order Flow
Status | Shopee | DealPOS | Description |
Before Shipment (Automatic Cancellation) | Customer cancel order (before paying) | The invoice that has been made will be moved to recycle bin | For invoices that have been created and then canceled, they will be automatically voided and moved to recycle bin |
Before Shipment (Automatic Cancellation) | Seller cancel order (before paying) | The invoice that has been made will be moved to recycle bin | For invoices that have been created and then canceled by the seller, they will be automatically voided and moved to recycle bin |
Before Shipment (Automatic Cancellation) | Customer cancel order (after paying) | The invoice that has been made will be moved to recycle bin | For invoices that have been created and then canceled by the customer, they will be automatically voided and moved to recycle bin |
Before Shipment (Automatic Cancellation) | Seller cancel order (after paying) | The invoice that has been made will be moved to recycle bin | For invoices that have been created and then canceled by the customer, they will be automatically voided and moved to recycle bin |
After Shipment (No Automatic Cancellation) | Expedition cancels while already on the way | The invoice that has been created does not go to the recycle bin | For invoices that have been created and then cancelled, they are not automatically voided and do not go into the recycle bin |
After Shipment (No Automatic Cancellation) | Lost in transit | The invoice that has been created does not go to the recycle bin | For invoices that have been created and then cancelled, they are not automatically voided and do not go into the recycle bin |
After Shipment (No Automatic Cancellation) | COD, buyer cancels when the order has already arrived | The invoice that has been created does not go to the recycle bin | For invoices that have been created and then cancelled, they are not automatically voided and do not go into the recycle bin |
If an order is canceled by the customer, the order will be moved into the Cancellation tab:
III. Return Order Flow
Shopee | DealPOS | Description |
Customer submits returns | When the Process Automatic Return is set to False, the transaction will be considered as complete with the status of delivery sent and payment paid | When the Process Automatic Return is set to False, a manual edit or void is needed in the DealPOS customer Invoice |
As shown in the image below, if the Process Automatic Return Config is set to false, returned transactions from Shopee will not void the completed customer invoice in the POS.
If we want to return the order, the returned transactions will be recorded in the Return/Refund tab:
IV. Shopee Order Flow By Flowchart
[Tutorial Video] Shopee Order Status Flow in DealPOS Omnichannel Apps
Related Articles
If you are looking for another marketplace Order Flow you can see Order Flow channel from: Tokopedia, TikTok, Lazada, WooCommerce
If you have products on Shopee and trying to create them in POS, you can try to read the Not in POS (Download Product From Marketplace) article.
or You can see other full articles related to the Marketplace.
DealPOS is an online point-of-sale (POS) application specifically designed for retail businesses in categories like Fashion, Minimarkets, Electronics, Fresh Food, and Building Material Stores.
With DealPOS, you can manage both online and offline store inventory in real-time on a single platform. You can also sell through omnichannel (offline and online) as DealPOS integrates with marketplaces (Shopee, Tokopedia, TikTok Shop, Lazada) and instant web stores (Shopify and WooCommerce).