You can integrate your marketplace seller account with your DealPOS system by using omni.dealpos.app. One of the marketplaces that can be integrated with DealPOS is the Tokopedia channel. In the marketplace integration, Tokopedia certainly has a different order flow from other channels that already support marketplace integration such as Shopee, Lazada, and WooCommerce.

To see how the transactions flow from Tokopedia recorded to the DealPOS, you can see the table and the steps below

I. Status Order Flow

Tokopedia	DealPOS	Description
The customer has paid for the order.	Sales order created	This incoming order requires prior confirmation by the seller and this unconfirmed order has not yet become an Invoice
The seller confirmed the order.	Invoice Created the status of unpaid payment and unsent delivery	Unpaid and unsent status because the order has not been sent and the customer has not received the order, and stock will still be reduced (allocated) even though the seller has not received the order
An order has been sent (has been picked up by the courier)	Invoices whose delivery status is unsent will be sent	The delivery status will immediately be sent when the item is already on the expedition or taken by the courier
Customers already confirm that the order is already complete invoices	Invoices that were previously unpaid payment status will become paid	When the customer has pressed accept the order then at DealPOS the payment status will be paid

If there is a new order by the customer and waiting for the seller's confirmation, the order will be entered into the New Order tab :

If the order has been confirmed by the seller, the transaction will be recorded in the Ready to Ship tab:

Notes:

The invoice was created as the payment status will be set to Unpaid and the Fulfillment status will be Unsent.

If the order has been sent by logistics, the transaction will be recorded in the In Delivery tab:

Notes:

Payment status will be Unpaid and Delivery status will be Sent.

If the order has been received by the customer and the transaction has been completed by the customer, the transaction will be recorded in the Order Completed tab :

Notes:

Payment status will be Paid and Delivery status will be Sent.

II. Cancel Order Flow

Tokopedia	DealPOS	Description
Customer cancels order	The invoice that has been made will go to the recycle bin	For invoices that have been created and then canceled, they will be automatically deleted and go to the recycle bin
Seller cancel order	The invoice that has been made will go to the recycle bin	For invoices that have been created and then canceled, they will be automatically deleted and go to the recycle bin

If an order is canceled by the buyer or seller, the order will be recorded in the Canceled tab:

Notes:

If the customer cancels the order when the goods have not been shipped, the invoice will be automatically voided.

III. Return Order Flow

Tokopedia	DealPOS	Description
Customer submits returns	In DealPOS, the transaction will be considered complete with the status of delivery sent and payment paid	If there is a return, a manual edit is needed on the invoice in DealPOS

If there is an order that is complained about to be returned, it will be recorded in the Complained tab :

IV. Status Code Detail

Status Code	Description	DealPOS	Realtime	Download
0	Seller cancel order.	Delete/Void Invoice	Yes	Yes
3	Order Reject Due Empty Stock.	Delete/Void Invoice	Yes	Yes
5	Order Canceled by Fraud	Delete/Void Invoice	Yes	Yes
6	Order Rejected (Auto Cancel Out of Stock)	Delete/Void Invoice	Yes	Yes
10	Order rejected by seller.	Delete/Void Invoice	Yes	Yes
15	Instant Cancel by Buyer.	Delete/Void Invoice	Yes	Yes
100	Order Created.		No	No
103	Wait for payment confirmation from third party.		No	No
220	Payment verified, order ready to process.	Create Sales Order	Yes	Yes
221	Waiting for partner approval.		No	No
400	Seller accept order.	convert sales order to invoice	Yes	Yes
450	Waiting for pickup.		No	No
500	Order shipment.	Create outbound logistics	Yes	Yes
501	Status changed to waiting resi have no input.		No	No
520	Invalid shipment reference number (AWB).		No	No
530	Requested by user to correct invalid entry of shipment reference number.		No	No
540	Delivered to Pickup Point.		No	No
550	Return to Seller.		No	No
600	Order delivered.		No	No
601	Buyer open a case to finish an order.		No	No
690	Fraud Review		No	No
700	Order finished.	Payment invoice	Yes	Yes

Notes:

This status code detail table will show you the detailed status of the omnichannel integration. It can be used whenever we get an error through the integration and it also helps the developer team troubleshoot the issues

If you are looking for another marketplace Order Flow you can see Order Flow channels Shopee, WooCommerce, and Lazada
If you have products on Marketplace and want to download them into POS, you can try to read the Not in POS (Download Product From Marketplace) article.
or You can see other full articles related to the Marketplace

I. Status Order Flow

II. Cancel Order Flow

III. Return Order Flow

IV. Status Code Detail

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