DealPOS has a marketplace integration feature, one of which is the Tokopedia channel. In the marketplace integration, Tokopedia certainly has a different order flow from other channels that already support marketplace integration (Shopee & WooCommerce). So this article will discuss the Order Status Flow on the Tokopedia channel. The following is an explanation of how to flow transaction comes from Tokopedia can be recorded to DealPOS. Below is a table containing an explanation of the flow.
Table of Content :
III. Return Order Flow
I. Status Order Flow
Tokopedia | DealPOS | Description |
The customer has paid for the order. | Sales order created
| This incoming order requires prior confirmation by the seller and this unconfirmed order has not yet become an Invoice |
The seller confirmed the order. | Invoice Created the status of unpaid payment and unsent delivery | Unpaid and unsent status because the order has not been sent and the customer has not received the order, and stock will still be reduced (allocated) even though the seller has not received the order |
Order has been sent (has been picked up by the courier) | Invoices whose delivery status is unsent will be sent | The delivery status will immediately be sent when the item is already on the expedition or taken by the courier |
Customers already confirms that the order is already complete invoices | Invoices that were previously unpaid payment status will become paid | When the customer has pressed accept the order then at DealPOS the payment status will be paid |
If there is a new order by the customer and waiting for the seller's confirmation, the order will be entered into the New Order tab :
If the order has been confirmed by the seller, the transaction will be recorded in the Ready to Ship tab :
Notes :
Invoice was created and payment status will be Unpaid and Delivery status will be Unsent.
If the order has been sent by logistics, the transaction will be recorded in the In Delivery tab :
Notes :
Payment status will be Unpaid and Delivery status will be Sent.
If the order has been received by the customer and the transaction has been completed by the customer, the transaction will be recorded in the Order Completed tab :
Notes :
Payment status will be Paid and Delivery status will be Sent.
II. Cancel Order Flow
Tokopedia | DealPOS | Description |
Customer cancels order | The invoice canceled by the customer is not supported. So you need to void manually in POS | For invoices that have been created and then canceled, they will be automatically deleted and go to the recycle bin |
Seller cancel order | The invoice that has been made will go to the recycle bin | For invoices that have been created and then canceled, they will be automatically deleted and go to the recycle bin |
If an order is canceled by the buyer or seller, the order will be recorded in the Canceled tab :
Notes :
If the customer cancels the order when the goods have not been shipped, the invoice will be automatically voided.
III. Return Order Flow
Tokopedia | DealPOS | Description |
Customer submits returns | In DealPOS, the transaction will be considered complete with the status of delivery sent and payment paid | If there is a return, a manual edit is needed on the invoice in DealPOS |
If there is an order that is complained about to be returned, it will be recorded in the Complained tab :
You might also like to read these articles below :
If you are looking for another marketplace Order Flow you can see Order Flow channel Shopee & WooCommerce
If you have products on WooCommerce and trying to create them to POS, you can try to read the Not in POS (Download Product From Marketplace) article.
or You can see other full articles related to the Marketplace
If you are a retail business owner and sell products offline and online stores. you can use DealPOS to manage products, inventory, and orders on one platform. DealPOS made it easier for you to sell omnichannel. Try DealPOS for 14 days for free now :
