DealPOS has a marketplace integration feature, one of which is the Tokopedia channel. In the marketplace integration, Tokopedia certainly has a different order flow from other channels that already support marketplace integration (Shopee & WooCommerce). So this article will discuss the Order Status Flow on the Tokopedia channel. The following is an explanation of how to flow transaction comes from Tokopedia can be recorded to DealPOS. Below is a table containing an explanation of the flow :

I. Status Order Flow

Tokopedia

DealPOS

Description

The customer has paid for the order.

Sales order created

This incoming order requires prior confirmation by the seller and this unconfirmed order has not yet become an Invoice

The seller confirmed the order.

Invoice Created the status of unpaid payment and unsent delivery

Unpaid and unsent status because the order has not been sent and the customer has not received the order,

and stock will still be reduced (allocated) even though the seller has not received the order

The order has been sent (has been picked up by the courier)

Invoices whose delivery status is unsent will be sent

The delivery status will immediately be sent when the item is already on the expedition or taken by the courier

Customers accept orders

Invoices that were previously unpaid payment status will become paid

When the customer has pressed accept the order then at DealPOS the payment status will be paid

If there is a new order by the customer and waiting for the seller's confirmation, the order will be entered into the New Order tab :

If the order has been confirmed by the seller, the transaction will be recorded in the Ready to Ship tab :

*Invoice was created and payment status will be Unpaid and Delivery status will be Unsent

If the order has been sent by logistics, the transaction will be recorded in the In Delivery tab :

*Payment status will be Unpaid and Delivery status will be Sent

If the order has been received by the customer and the transaction has been completed by the customer, the transaction will be recorded in the Order Completed tab :

*Payment status will be Paid and Delivery status will be Sent

II. Cancel Order Flow

Tokopedia

DealPOS

Description

Customer cancels order

The invoice canceled by the customer is not supported. So you need to void manually in POS

For invoices that have been created and then canceled, they will be automatically deleted and go to the recycle bin

Seller cancel order

The invoice that has been made will go to the recycle bin

For invoices that have been created and then canceled, they will be automatically deleted and go to the recycle bin

If an order is canceled by the buyer or seller, the order will be recorded in the Canceled tab :

*Important notes : If the customer cancels the order when the goods have not been shipped, the invoice will be automatically voided.

III. Return Order Flow

Tokopedia

DealPOS

Description

Customer submits returns

In DealPOS, the transaction will be considered complete with the status of delivery sent and payment paid

If there is a return, a manual edit is needed on the invoice in DealPOS

If there is an order that is complained about to be returned, it will be recorded in the Complained tab :

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