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Tokopedia Order Status Flow in DealPOS
Tokopedia Order Status Flow in DealPOS

Explanation about the Flow of Incoming Orders from Tokopedia to DealPOS

Christian Wijaya avatar
Written by Christian Wijaya
Updated over a week ago

You can integrate your marketplace seller account with your DealPOS system by using omni.dealpos.app. One of the marketplaces that can be integrated with DealPOS is the Tokopedia channel. In the marketplace integration, Tokopedia certainly has a different order flow from other channels that already support marketplace integration such as Shopee, Lazada, and WooCommerce.

To see how the transactions flow from Tokopedia recorded to the DealPOS, you can see the table and the steps below


I. Status Order Flow

Tokopedia

DealPOS

Description

The customer has paid for the order.

Sales order created

This incoming order requires prior confirmation by the seller and this unconfirmed order has not yet become an Invoice

The seller confirmed the order.

Invoice Created the status of unpaid payment and unsent delivery

Unpaid and unsent status because the order has not been sent and the customer has not received the order,

and stock will still be reduced (allocated) even though the seller has not received the order

An order has been sent (has been picked up by the courier)

Invoices whose delivery status is unsent will be sent

The delivery status will immediately be sent when the item is already on the expedition or taken by the courier

Customers already confirm that the order is already complete invoices

Invoices that were previously unpaid payment status will become paid

When the customer has pressed accept the order then at DealPOS the payment status will be paid

If there is a new order by the customer and waiting for the seller's confirmation, the order will be entered into the New Order tab :

New Order Tokopedia Seller

If the order has been confirmed by the seller, the transaction will be recorded in the Ready to Ship tab:

Ready to Ship in Tokopedia Seller

Notes:

The invoice was created as the payment status will be set to Unpaid and the Fulfillment status will be Unsent.

If the order has been sent by logistics, the transaction will be recorded in the In Delivery tab:

In Delivery Tokopedia Seller

Notes:

Payment status will be Unpaid and Delivery status will be Sent.

If the order has been received by the customer and the transaction has been completed by the customer, the transaction will be recorded in the Order Completed tab :

Order Complete Tokopedia Seller

Notes:

Payment status will be Paid and Delivery status will be Sent.


II. Cancel Order Flow

Tokopedia

DealPOS

Description

Customer cancels order

The invoice that has been made will go to the recycle bin

For invoices that have been created and then canceled, they will be automatically deleted and go to the recycle bin

Seller cancel order

The invoice that has been made will go to the recycle bin

For invoices that have been created and then canceled, they will be automatically deleted and go to the recycle bin

If an order is canceled by the buyer or seller, the order will be recorded in the Canceled tab:

Canceled Tokopedia Seller

Notes:

If the customer cancels the order when the goods have not been shipped, the invoice will be automatically voided.


III. Return Order Flow

Tokopedia

DealPOS

Description

Customer submits returns

In DealPOS, the transaction will be considered complete with the status of delivery sent and payment paid

If there is a return, a manual edit is needed on the invoice in DealPOS

If there is an order that is complained about to be returned, it will be recorded in the Complained tab :

Complained Tokopedia Seller

IV. Status Code Detail

Status Code

Description

DealPOS

Realtime

Download

0

Seller cancel order.

Delete/Void Invoice

Yes

Yes

3

Order Reject Due Empty Stock.

Delete/Void Invoice

Yes

Yes

5

Order Canceled by Fraud

Delete/Void Invoice

Yes

Yes

6

Order Rejected (Auto Cancel Out of Stock)

Delete/Void Invoice

Yes

Yes

10

Order rejected by seller.

Delete/Void Invoice

Yes

Yes

15

Instant Cancel by Buyer.

Delete/Void Invoice

Yes

Yes

100

Order Created.

No

No

103

Wait for payment confirmation from third party.

No

No

220

Payment verified, order ready to process.

Create Sales Order

Yes

Yes

221

Waiting for partner approval.

No

No

400

Seller accept order.

convert sales order to invoice

Yes

Yes

450

Waiting for pickup.

No

No

500

Order shipment.

Create outbound logistics

Yes

Yes

501

Status changed to waiting resi have no input.

No

No

520

Invalid shipment reference number (AWB).

No

No

530

Requested by user to correct invalid entry of shipment reference number.

No

No

540

Delivered to Pickup Point.

No

No

550

Return to Seller.

No

No

600

Order delivered.

No

No

601

Buyer open a case to finish an order.

No

No

690

Fraud Review

No

No

700

Order finished.

Payment invoice

Yes

Yes

Notes:

This status code detail table will show you the detailed status of the omnichannel integration. It can be used whenever we get an error through the integration and it also helps the developer team troubleshoot the issues


[Tutorial Video] Marketplace Order Flow


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