WooCommerce is a plugin from WordPress for Online Stores / e-Commerce with quite a variety of features. WooCommerce is an Open-Source and can be used for free to sell like e-Commerce. WooCommerce is one of the channels that can be integrated with DealPOS.
The following is an explanation of how to flow transaction that comes from WooCommerce can be recorded to DealPOS. Below is a table containing an explanation of the flow.
I. Status Order Flow
Status in WooCommerce | WooCommerce | DealPOS | Description |
On-Hold | Customer Checkout / Place Order. Order Status will be On-Hold | The invoice was created, the payment status will be Unpaid and the delivery status will be Unsent | Order received, admin can check payment made by the customer |
Processing | Admin manually change the Order status from On-Hold to Processing | Payment status will be Paid and delivery status will be Unsent | The payment has been confirmed, now admin can process the order to send the goods to the recipient's destination. |
Complete | Admin manually changes the Order status from Processing to Complete | Payment status will be Paid and delivery status will be Sent | The order has been received by the Customer. |
For example, if a customer places an order via the website, the order will be entered into WooCommerce, and you can check the order through the Orders menu.
Orders that have just entered the status will become On Hold in WooCommerce and will be made an Invoice at DealPOS with the status of Unpaid payment and Unsent delivery. In this On Hold process, you can confirm payment, whether the funds/balance billed have been paid or not.
If the balance of funds has been received, you can process the order by changing the order status to Processing manually :
If your order has been received by the customer, you can change the status order at WooCommerce to Completed :
II. Cancel Order Flow
WooCommerce | DealPOS | Description |
Seller Cancel Order | The invoice that has been made will go to the recycle bin | Seller manually change the Order status from On Hold to Cancelled |
If a customer order wants to be canceled, as an admin you can change the order status to Canceled manually :
III. Status Order Flow in Woocommerce
This is an example of the Order status on the Orders menu on the wp-admin page :
When you get an order, you can review the order information, which will appear as shown below :
Image source: https://woocommerce.com/document/managing-orders/
Pending
No payment was initiated once the order was received. Payment is still pending (unpaid).
Failed
The payment failed or was denied (unpaid), or authentication is required (Strong Customer Authentication).
Processing
Please notice that this status may not appear immediately, but will instead appear as Pending until it is verified.
Completed
The order has been fulfilled and completed, no further action is required.
On-hold
Awaiting payment, the stock has been decreased, but payment must be approved by Store Owner / Admin.
Canceled
Once an admin or a customer cancels the transaction, the stock is restored, and no further action is necessary.
Refunded
An administrator has given a refund, no further action is necessary.
Authentication Required
The customer must authenticate the payment and/or complete the Strong Customer Authentication requirements before the transaction can be completed.
You might also like to read these articles below :
If you have products on WooCommerce and trying to create them to POS, you can try to read the Not in POS (Download Product from Omni Channel) article.
or You can see other full articles related to the Omni Channel
If you are a retail business owner and sell products offline and online stores. you can use DealPOS to manage products, inventory, and orders on one platform. DealPOS made it easier for you to sell omnichannel. Try DealPOS for 14 days for free now :
