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Lazada Order Status Flow in DealPOS
Lazada Order Status Flow in DealPOS

Explanation of the Flow of Incoming Orders from Lazada to DealPOS

Marissa Arnindia avatar
Written by Marissa Arnindia
Updated over a week ago

Recently, DealPOS have a feature to integrate your marketplace (Lazada) into DealPOS. In the marketplace integration. So this article will discuss the Order Status Flow on the Lazada channel. The following is an explanation of how to flow transaction that comes from Lazada can be recorded to DealPOS. Below is a table containing an explanation of the flow.

Table of Content :


I. Status Order Flow

Lazada

DealPOS

Description

The order comes in, the customer has checked out but hasn't paid yet

Invoice has not been made/entered into DealPOS (Recorded as Sales Order)

Orders that recorded in Lazada where the customer has not paid then the invoice will not be made at DealPOS (Recorded as Sales Order)

The customer has paid for the order

The invoice has been made, with the status of unpaid payment and unsent delivery

Unpaid and unsent status because the order has not been sent and the customer has not received the order

The order has been sent (has been picked up by the courier)

Invoices whose delivery status is unsent will be sent

The delivery status will immediately be sent when the item is already on the expedition or taken by the courier

Customers accept orders

Invoices that were previously unpaid payment status will become paid

When the customer has pressed accept the order then at DealPOS the payment status will be paid

If there is a new order by the customer and waiting for the seller's confirmation, the order will be entered into the New Order tab :

New order status

To ship status

Notes :

Invoice was created and payment status will be Unpaid and Delivery status will be Unsent.

If the order has been sent by logistics, the transaction will be recorded in the In Delivery tab :

Delivered status

Notes :

Payment status will be Paid and Delivery status will be Sent.


II. Cancel Order Flow

Lazada

DealPOS

Description

Customer cancels order

The invoice canceled by the customer is not supported. So you need to void manually in POS

For invoices that have been created and then canceled, they will be automatically deleted and go to the recycle bin

Seller cancel order

The invoice that has been made will go to the recycle bin

For invoices that have been created and then canceled, they will be automatically deleted and go to the recycle bin

If an order is canceled by the buyer or seller, the order will be recorded in the Canceled tab :

Cancelled status
Failed delivery status

Notes :

If the customer cancels the order when the goods have not been shipped, the invoice will be automatically voided.

III. Return Order Flow

Lazada

DealPOS

Description

Customer submits returns

In DealPOS, the transaction will be considered complete with the status of delivery sent and payment paid

If there is a return, a manual edit is needed on the invoice in DealPOS

If there is an order that is complained about to be returned, it will be recorded in the Complained tab :

Return/complained status

[Tutorial Video] Marketplace Order Flow


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If you are a retail business owner and sell products offline and online stores. you can use DealPOS to manage products, inventory, and orders on one platform. DealPOS made it easier for you to sell omnichannel. Try DealPOS for 14 days for free now :

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