Recently, DealPOS have a feature to integrate your marketplace (Lazada) into DealPOS. In the marketplace integration. So this article will discuss the Order Status Flow on the Lazada channel. The following is an explanation of how to flow transaction that comes from Lazada can be recorded to DealPOS. Below is a table containing an explanation of the flow.
Table of Content :
III. Return Order Flow
I. Status Order Flow
Lazada | DealPOS | Description |
The order comes in, the customer has checked out but hasn't paid yet | Invoice has not been made/entered into DealPOS (Recorded as Sales Order) | Orders that recorded in Lazada where the customer has not paid then the invoice will not be made at DealPOS (Recorded as Sales Order) |
The customer has paid for the order | The invoice has been made, with the status of unpaid payment and unsent delivery | Unpaid and unsent status because the order has not been sent and the customer has not received the order |
The order has been sent (has been picked up by the courier) | Invoices whose delivery status is unsent will be sent | The delivery status will immediately be sent when the item is already on the expedition or taken by the courier |
Customers accept orders | Invoices that were previously unpaid payment status will become paid | When the customer has pressed accept the order then at DealPOS the payment status will be paid |
If there is a new order by the customer and waiting for the seller's confirmation, the order will be entered into the New Order tab :
Notes :
Invoice was created and payment status will be Unpaid and Delivery status will be Unsent.
If the order has been sent by logistics, the transaction will be recorded in the In Delivery tab :
Notes :
Payment status will be Paid and Delivery status will be Sent.
II. Cancel Order Flow
Lazada | DealPOS | Description |
Customer cancels order | The invoice canceled by the customer is not supported. So you need to void manually in POS | For invoices that have been created and then canceled, they will be automatically deleted and go to the recycle bin |
Seller cancel order | The invoice that has been made will go to the recycle bin | For invoices that have been created and then canceled, they will be automatically deleted and go to the recycle bin |
If an order is canceled by the buyer or seller, the order will be recorded in the Canceled tab :
Notes :
If the customer cancels the order when the goods have not been shipped, the invoice will be automatically voided.
III. Return Order Flow
Lazada | DealPOS | Description |
Customer submits returns | In DealPOS, the transaction will be considered complete with the status of delivery sent and payment paid | If there is a return, a manual edit is needed on the invoice in DealPOS |
If there is an order that is complained about to be returned, it will be recorded in the Complained tab :
[Tutorial Video] Marketplace Order Flow
You might also like to read these articles below :
If you have a Composite Product on POS, you can try to learn a Scenario Composite Product between POS to Marketplace
After doing the integration, maybe you need to input the stock of the product by doing Manual Inventory Synchronize
If you have a missing Invoice or unrecorded Invoice from the marketplace in POS, you can try to learn how to Download Manual Order
If you want to learn more about this integration feature, you can check out our Marketplace Integration article.
If you are a retail business owner and sell products offline and online stores. you can use DealPOS to manage products, inventory, and orders on one platform. DealPOS made it easier for you to sell omnichannel. Try DealPOS for 14 days for free now :
