The marketplace integration for TikTok Shop Channel has the same order flow as Shopee that are already available. You can see detailed explanations regarding Order Status Flow in the TikTok Shop marketplace through this article.

The following is an explanation of how the flow when an order comes in from TikTok can be recorded into the DealPOS system. Below is a table containing an explanation of the flow.

Table of Content :

I. Real Time Status Order Flow

II. Cancel Order Flow

III. Return Order Flow


I. Real Time Status Order Flow

TikTok Shop

DealPOS

Description

The order comes in, the customer has checked out but hasn't paid yet

Invoice has not been made/entered into DealPOS

Orders that enter TikTok Shop where the customer has not paid then the invoice will not be made at DealPOS

The customer has paid for the order

The invoice has been made, with the status of unpaid payment and unsent delivery

Unpaid and unsent status because the order has not been sent and the customer has not received the order

The courier has picked up the order

The customer invoice fulfillment status will be set to be send but the payment still on unpaid status

Unpaid and Send status because the order has been picked up by the courier but the customer has not received the order yet

If the customer has placed an order and has not paid, the order will appear in the Unpaid menu :

Unpaid Orders

*Invoice will not be created yet in DealPOS

If the customer has paid for the order, then the order will be entered into the To Ship tab :

To Ship Orders

*Invoice was successfully created in DealPOS with payment status unpaid and delivery status unsent

If the customer's order is already in the delivery process by the courier logistics, then the order will be listed on the Shipping tab :

Shipped Orders

*The invoice status in DealPOS for the delivery will be set to Send but the payment will remain Unpaid

When the order has been completed by the customer, the payment status will appear in the Completed tab :

Completed

*The customer invoice status in DealPOS for the payment will not automatically changed to be paid and the delivery status will change to send.

** The last customer invoice status that can be updated in Real time order flow is only up to the state where the customer invoice is still in the Send and Unpaid status. To update the customer invoice payment status you must download order manually just like in this article: Manual download order


II. Cancel Order Flow

TikTok Shop

DealPOS

Description

Customer cancel order

The invoice that has been made will go to the recycle bin

For the invoice that has been created and canceled, they will be automatically deleted and go to the recycle bin

Seller cancel order

The invoice that has been made will go to the recycle bin

For invoices that have been created and then canceled, they will be automatically deleted and go to the recycle bin

If an order is canceled by the customer, the order will be entered into the Cancellation tab :

Cancelled Orders

Invoice status will move to Recycle bin

*Important notes: If the customer cancels the order when the goods have not been shipped, the invoice will be automatically voided.


III. Return Order Flow

TikTok Shop

DealPOS

Description

Customer submits returns

At DealPOS, the transaction will be considered complete with the status of delivery sent and payment paid

If there is a return, a manual edit is needed on the invoice in DealPOS

If you want to return the order, it will be recorded in the Return/Refund tab :

Returns/Refunds Orders

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If you are a retail business owner and sell products offline and online stores. you can use DealPOS to manage products, inventory, and orders on one platform. DealPOS made it easier for you to sell omnichannel. Try DealPOS for 14 days for free now :

DealPOS Demo

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