The marketplace integration for TikTok Shop Channel has the same order flow as Shopee that are already available. You can see detailed explanations regarding Order Status Flow in the TikTok Shop marketplace through this article.
The following is an explanation of how the flow when an order comes in from TikTok can be recorded into the DealPOS system. Below is a table containing an explanation of the flow.
Table of Content :
III. Return Order Flow
I. Real Time Status Order Flow
TikTok Shop | DealPOS | Description |
The order comes in, the customer has checked out but hasn't paid yet | Invoice has not been made/entered into DealPOS | Orders that enter TikTok Shop where the customer has not paid then the invoice will not be made at DealPOS |
The customer has paid for the order | The invoice has been made, with the status of unpaid payment and unsent delivery | Unpaid and unsent status because the order has not been sent and the customer has not received the order |
The courier has picked up the order | The customer invoice fulfillment status will be set to be send but the payment still on unpaid status | Unpaid and Send status because the order has been picked up by the courier but the customer has not received the order yet |
If the customer has placed an order and has not paid, the order will appear in the Unpaid menu :
Notes :.
Invoice will not be created yet in DealPOS
If the customer has paid for the order, then the order will be entered into the To Ship tab :
Notes :
Invoice was successfully created in DealPOS with payment status unpaid and delivery status unsent.
If the customer's order is already in the delivery process by the courier logistics, then the order will be listed on the Shipping tab :
Notes :
The invoice status in DealPOS for the delivery will be set to Send but the payment will remain Unpaid.
When the order has been completed by the customer, the payment status will appear in the Completed tab :
Notes :
The customer invoice status in DealPOS for the payment will not automatically changed to be paid and the delivery status will change to send.
The last customer invoice status that can be updated in Real time order flow is only up to the state where the customer invoice is still in the Send and Unpaid status. To update the customer invoice payment status you must download order manually just like in this article : Manual Download Order.
II. Cancel Order Flow
TikTok Shop | DealPOS | Description |
Customer cancel order | The invoice that has been made will go to the recycle bin | For the invoice that has been created and canceled, they will be automatically deleted and go to the recycle bin |
Seller cancel order | The invoice that has been made will go to the recycle bin | For invoices that have been created and then canceled, they will be automatically deleted and go to the recycle bin |
If an order is canceled by the customer, the order will be entered into the Cancellation tab :
Invoice status will move to Recycle bin
Notes :
If the customer cancels the order when the goods have not been shipped, the invoice will be automatically voided.
III. Return Order Flow
TikTok Shop | DealPOS | Description |
Customer submits returns | At DealPOS, the transaction will be considered complete with the status of delivery sent and payment paid | If there is a return, a manual edit is needed on the invoice in DealPOS |
If you want to return the order, it will be recorded in the Return/Refund tab :
You might also like to read these articles below :
If you have products on TikTok and trying to create them in POS, you can try to read the Not in POS (Download Product From Marketplace) article
You can see other full articles related to the Marketplace.
If you are a retail business owner and sell products offline and online stores. you can use DealPOS to manage products, inventory, and orders on one platform. DealPOS made it easier for you to sell omnichannel. Try DealPOS for 14 days for free now :
