Currently, DealPOS Omnichannel does not support TikTok multi-warehouse. It natively supports only one warehouse for each channel. If your TikTok Seller Center has multiple channel warehouses, you may encounter an error called "TikTok Warehouse Mismatch" and you will not be able to update your inventory.
Please refer to the instruction below regarding the error and how to fix it.
With our Omnichannel feature you can easily update inventory for all products accross multiple marketplace channel.
If you encounter an error similar to the one in the screenshot below.
It is happened because of different warehouse configuration in the Logistic and Product in your Seller Center. How could that happened?
Use case example:
You have 1 product named Pink Shirt. This product was made when you only had one warehouse, which is Jakarta.
Then, you create another warehouse, which is Bandung.
Then you connect your TikTok to DealPOS Omnichannel. The Omnichannel will take Bandung as your default warehouse. However, since your product was made on Jakarta, it does not have Bandung as its warehouse placeholder.
Therefore you encountered an error when updating the inventory.
I. Match the Warehouse ID in Tiktok and Omnichannel
To help you fix the issue, you have 2 options that you can do. First option is to match warehouse ID in Tiktok Seller Center and Omnichannel.
Step 1. View Default Warehouse ID in Omnichannel
Log in to Omnichannel. Select and click your Tiktok Channel
Click the Edit button and follow the screenshot below
Description Table
Warehouse Name | ID | Default | Status |
Bandung | 7555427754431301397 | Yes | ENABLED |
Main Warehouse (Jakarta) | 7121549053313156869 | No | ENABLED |
ID Return Warehouse | 7121549053447390981 | No | ENABLED |
Step 2. Verify Product Warehouse List
Navigate to JSON API menu. Select your Tiktok channel and enter the product code or SKU. Then click Search button in the top right corner.
As we can below the warehouse ID available for the product is 7121549053313156869 = Jakarta, which is different the warehouse id detected in the Channel menu.
Step 3. Verify and Match the Default Warehouse ID in Tiktok
Log in to Tiktok and navigate to Logistic - Warehouse menu
Click the Set as Default in Main Warehouse (Jakarta)
II. Add Warehouse Option to Existing Product
If you don't want to rollback to the previous warehouse, there is second option for you which is, add a new warehouse option to the product.
Step 1. Edit Product in Seller Center
Navigate to the Warehouse / Inventory / Location section of the product, then click Add Warehouse and add the new warehouse.
Step 2. Validate the New Warehouse
Navigate back to Omnichannel and open the JSON API menu. Select Tiktok channel and search the product code.
As you can see in the screenshot below there are 2 warehouse ID now
Description Table
Warehouse Name | ID |
Bandung | 7555427754431301397 |
Main Warehouse (Jakarta) | 7121549053313156869 |
Related Articles:
To learn more about integration with Shopee Multiwarehouse. Please refer to the following article: Shopee Multiwarehouse DealPOS Omnichannel
To learn more about integration with Plugo Multiwarehouse. Please refer to the following article: Plugo Multiwarehouse Integration with DealPOS Omnichannel
To synch your inventory to marketplace. Please refer to the following article: Omnichannel - Inventory Synchronization
DealPOS is an online point-of-sale (POS) application specifically designed for retail businesses in categories like Fashion, Minimarkets, Electronics, Fresh Food, and Building Material Stores.
With DealPOS, you can manage both online and offline store inventory in real-time on a single platform. You can also sell through omnichannel (offline and online) as DealPOS integrates with marketplaces (Shopee, Tokopedia, TikTok Shop, Lazada) and instant web stores (Shopify and WooCommerce).
For more detailed financial book-keeping, Books App is available as a separate accounting application. In addition, stock counting becomes easier with the DealPOS Scanner App, which supports barcode scanning features.