In the Prepaid Package menu, you can check in and check out visiting customers. When checking out, we can customize the note label so that it can be customized to the desired/needed Header note. For details on the configuration, you can check the explanation below :
Step 1. Go to Setup, then Click More Menu
Step 2. Choose to Add Ons (Configuration)
Step 3. Go to the Prepaid Package Tab, then Rename Notes Label
Don't forget to click the save button to save the configuration.
Step 4. Recheck Notes Label on Prepaid Form
You can check the existing configuration before you want to check out the customer on the prepaid package menu.
You can add a Trainer/Therapist to record incentives through this article Adding New Trainer Or Therapists
Do you need to calculate incentives for Trainers/Therapists? you can set through the following article Incentive For Trainer
For customers who want to extend their prepaid package membership by repurchase, you can set up the config with this article Extending Package Expiry Date Options.