When your store has already registered to QRIS, you must make sure that the transaction is a success. Although the receipt was printed after the transaction, there will be a small chance that the transaction is failed because from the Midtrans there's still a minimum failure rate on every transaction.
To prevent this situation, we recommend you make a Standard Operational Procedure for your cashiers to take a picture of every successful payment balance deduction using QRIS from the customer's phone when selling.
This procedure is very useful and will act as a proof when you want to claim the failed transaction from Midtrans to your bank account
To make sure if the payment from a transaction using QRIS is successful or not, you can follow the steps below:
I. How To Confirm if the Transaction Success
Step 1. Go to the orders, customer invoice, select the invoice
You can check the notes from the transaction, and make sure the notes is having URL values. Then you have to copy the value and paste it to the Midtrans dashboard URL. Then you can go to the dashboard Midtrans by using that URL.
If the value from the invoice notes shows the transaction in the dashboard, then your transaction is a success.
Step 2. Go to Payment and click on the Payment Gateway
If the transaction is a success, there will be a report about the Payment gateway used for the transactions using QRIS.
You might also like to read this article:
Do you want to rename your merchant name in Midtrans, you can follow Changing your Merchant Name article.
If you want to report QRIS Fail Settlement, you can also check this article QRIS Fail Settlement Procedure.
Do you have some questions about Midtrans? maybe you can check the FAQ (MDR + Payout) article.