Sometimes there is a problem when making transactions using QRIS. Like when a customer pays and their funds are deducted, but the payment fails and it's unsuccessful in the Midtrans system. To prevent this, it is necessary to pay attention when making transactions using QRIS, if the payment fails the invoice will NOT be printed. So the cashier needs to ask the customer if the case occurs whether the customer's balance has been deducted or not. If it has been deducted but the payment at midtrans fails, you need to fill out the QRIS Fail Settlement reporting form.
Therefore we recommend that you make an SOP (Standard Operation Procedure) for cashiers to always take photos of the results of cutting the balance on the customer's cellphone. You have to do this if you want to claim from Midtrans for the failed transactions.
Below are some suggestions from us, to ensure whether the transaction with QRIS is successful or not:
Every time a customer pays with the QRIS payment method, make sure to take a photo of the cut-off balance.
After making the payment, confirm back to Midtrans whether the transaction was successful or not. You also can check this article to make sure the transaction was successful on Midtrans.
If there is a payment in Midtrans and the status is Failure, please contact the DealPOS support team to process the complaint into Midtrans.
If the payment is via Midtrans failure, you can immediately fill out this form (Dealpos x Midtrans - QRIS Fail Settlement Form) so that the DealPOS team can directly coordinate the balance that was deducted but the payment transaction failed.
Midtrans issue payment reporting procedure:
Inform the brand and merchant id that is experiencing problems.
Send proof of successful transaction and deducted funds from customer's cellphone.
Send a screenshot from the Midtrans page that the transaction failed (capture transaction ID).