Products between DealPOS and Marketplaces (Shopee, Tokopedia, WooCommerce, & TikTok Shop) must be Synced to Integrate Transactions, Prices, and Orders. So after you add a marketplace channel, you must Sync Product first.

Sometimes there are cases like Orders Didn't Synchronized Automatically to POS for some reasons. We provide Manual Download Order feature to download all of the transaction that failed so that can be input into DealPOS automatically.

When downloading orders manually from marketplace, there are some errors that often occur. We have collected some of the most common errors and provided solutions for each.

Table of Content :

I. Product with no Spesific Code (SKU)

II. Not Enough Inventory

III. Invoice not Found

IV. Conflict


I. Product with no Spesific Code (SKU)

When user try to download order and fail, then notification show error like this one on the picture :

Product with no SKU

Reason :

Exception message said "There is no product with code xxxx", it happens because the products in these variants has not been synchronized properly. This can happen because of 2 things, the code variant (SKU) in the marketplace is not the same as DealPOS or SKU in DealPOS not the same as Marketplace.

Solution :

Try to check product SKU on both platforms (DealPOS or Marketplace), and make it match / same.


II. Not Enough Inventory

When user try to download order and fail, then exception message said "Not Enough Inventory".

Not Enough Inventory Product

Reason :

Exception message said "Not Enough Inventory", it happens because product inventory between DealPOS and Marketplace has not been synchronized properly. It usually happens when a customer buys an item from the marketplace but the stock on the dealpos is empty.

Solution :

Update product inventory on DealPOS by Adjustment or Buy from Supplier, then Download Order from Marketplace in Orders Menu on marketplace.dealpos.app.


III. Invoice not Found

When user try to download order and fail, then notification show error like this one on the picture :

Invoice was not Found

For information, DealPOS have 3 actions for downloading order : Create Invoice, Send Logistic, and Add Payment.

Reason :

Exception message said "Invoice not Found", it happens because the action before "Add Payment Invoice" was failed.

Status Conflict

Solution :

Check the exception message on previous action on the same order number and fix it.

IV. Conflict

When user try to download order and fail, then notification show error like this one on the picture :

Status Conflict

Reason:

POS Status "Conflict" happens when status invoice on marketplace is already done and status on DealPOS has been paid. But the invoice itself hasn't been made on Outbound Logistic, that's why status on Marketplace will be Conflict.

Solution:

If download doesn't work, it can be done by add manual at fulfillment from DealPOS. Send manual also can be done by bulk.


People also read these articles :


If you are a retail business owner and sell products offline and online stores. you can use DealPOS to manage products, inventory, and orders on one platform. DealPOS made it easier for you to sell omnichannel. Try DealPOS for 14 days for free now :

dealpos-trial-indonesia

Did this answer your question?