[Tutorial Video] Processing Orders to Synchronize Orders from Marketplace
When using DealPOS Omnichannel, you can monitor order statuses from all connected marketplaces directly from the Orders menu. This centralized view makes it easy to identify which orders are awaiting shipment, currently in transit, or have already been delivered.
By consolidating order information from multiple marketplaces into a single platform, DealPOS provides a clear overview of your fulfillment workflow. This eliminates the need to manage or process the same orders again in each marketplace's Seller Center, helping you streamline operations, stay organized, and improve fulfillment efficiency.
I. Verify Marketplace Orders
Once you have already sync all the product data and inventory. You can verify your marketplace orders.
Step 1. New Orders from Marketplace
To view all new orders from marketplace you can navigate to the To Ship tab. Here all paid orders will be displayed.
Step 2. Set Fulfillment
To set order pick up or drop off click the Set Fulfillment button
You can choose the delivery order status and the shipping status of the order will be updated to the marketplace.
Step 3. Order Fulfilled Successfully
Once you have been already set pick up or drop off for the order. You will see success pop up appear as the screenshot below
Then the invoice will be moved to the Awaiting Collection tab
Step 4. Download Shipping Label
To prepare and pack the order you can download the shipping label first by clicking the download icon as the screenshot below
Step 5. Order has been Shipped
Once the shipping label has been scanned by the courier. The invoice will be moved to the Shipped tab, this means the order is in the shipping process to the customer.
Step 6. Order is Complete
Once the customer receives and confirms the order, the invoice will be moved to the Completed tab. In this tab you can also view all completed orders from marketplace.
II. Order Statuses in DealPOS Omnichannel Apps
There are multiples tabs in Order Menu. Please refer to the table below for more details.
Properties Table
Property | Description |
All | Showing all statuses from marketplace orders |
To Ship | Showing the new marketplace orders that has been paid |
Awaiting Collection | Showing the marketplace orders that has been set to pick up / drop off |
Shipped | Showing the marketplace orders that have been picked up by or dropped off to the courier |
Completed | Showing the marketplace orders that has been confirmed received by customer |
Cancelled | Showing the marketplace orders that have been cancelled by customer/seller |
Download | Download orders feature to manually ensure all marketplace orders have been snyched to DealPOS |
Log | Shwoing all the order download log. This can be used for troubleshooting if the order download feature is experiencing issues. You can find further information about the order log for each marketplace transaction in the following article: Order Log |
Related Articles
To download orders manually. Please refer to the following article: Download Order
To find and solve any errors when donwload orders. Please refer to the following article: Common Errors in Downloading Orders
To invite user account from DealPOS to Omnichannel. Please refer to the following article: How to Invite a User in Omnichannel
DealPOS is an online point-of-sale (POS) application specifically designed for retail businesses in categories like Fashion, Minimarkets, Electronics, Fresh Food, and Building Material Stores.
With DealPOS, you can manage both online and offline store inventory in real-time on a single platform. You can also sell through omnichannel (offline and online) as DealPOS integrates with marketplaces (Shopee, Tokopedia, TikTok Shop, Lazada) and instant web stores (Shopify and WooCommerce).
For more detailed financial book-keeping, Books App is available as a separate accounting application. In addition, stock counting becomes easier with the DealPOS Scanner App, which supports barcode scanning features.