Sometimes several transactions from Shopee, TikTok, Lazada, Tokopedia or Other Channels are not recorded into DealPOS. It might occurred when the transaction created in Shopee contain products that has not been registered in DealPOS (The SKU is different) so the sales transaction failed to be synchronized. Therefore, we can use this feature to download all the transactions that failed so that can be created into DealPOS automatically. Log in to DealPOS Omnichannel to start downloading orders.
Notes:
Before downloading the sales transactions, you need to make sure the products that were sold in the channel have been synced with DealPOS.
Step 1. Go to Orders then Click the Download Tab
Download the order by clicking the download tab, then select the channel and date range to download.
Column | Description |
Select a Channel | From where Channel that you want to download transactions |
Date Range | The range date you want to set download transactions |
Preview | Show display preview transactions from Channel chosen |
Step 2. Display the download order Preview then Click Next
Status | Description |
All | All transaction invoices that occur in the marketplace |
Existing | The transaction that is successfully entered into the DealPOS |
Wrong Status | The transaction with delivery status or payment status on DealPOS do not match the marketplace |
Missing | An unsuccessful transaction entered into DealPOS |
Step 3. Check Logs
You can also check from the Logs menu on DealPOS Omni to see orders that come in from the channel, whether all of them have entered DealPOS (OK), Bad Request, or Internal Server Error as shown below
Notes:
The following logs will only be available for the past 7 days.
Related Articles
For detailed order flow status in Shopee, you can check this article Shopee Order Status Flow in DealPOS
Check this article to find out the promotion scenario from Shopee that already handled on DealPOS Shopee Promotion into DealPOS
To update Shopee Authorization, check this article Renew Shopee Authorization
DealPOS is an online point-of-sale (POS) application specifically designed for retail businesses in categories like Fashion, Minimarkets, Electronics, Fresh Food, and Building Material Stores.
With DealPOS, you can manage both online and offline store inventory in real-time on a single platform. You can also sell through omnichannel (offline and online) as DealPOS integrates with marketplaces (Shopee, Tokopedia, TikTok Shop, Lazada) and instant web stores (Shopify and WooCommerce).