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Verifying QRIS Payment After the Invoice Has Been Printed

How to confirm whether a QRIS payment has been received after printing the customer invoice.

Written by Stephen

Once your store is registered to use QRIS, it is important to verify that each payment transaction has been completed successfully. Although a receipt may be printed after a transaction, there is still a small possibility that the payment was not successfully processed due to occasional transaction failures on the Midtrans side.

To help prevent this issue, we recommend establishing a Standard Operating Procedure (SOP) for your cashiers. As part of the payment process, cashiers should take a photo of the customer's phone showing the successful QRIS payment and the deducted balance. This can serve as proof of payment if the transaction status needs to be verified later.

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To verify whether a QRIS payment was successful, follow the steps below.

Step 1. Go to Orders, click the customer invoice number that was paid using QRIS, and review the invoice details

Orders detail

In the customer invoice, locate the Payment Notes section and find the transaction ID listed in the notes.

Step 2. Copy the transaction ID then search it in the Midtrans Dashboard

Midtrans dashboard

If the transaction ID appears in the search results, the payment has been successfully processed and received by Midtrans.

Step 3. Go to Payment menu and Choose Payment Gateway Section

Payment gateway

If the QRIS payment has been completed successfully, the Payment Gateway section in the Payment menu will display the payment details, including the issuer, created time, amount, payment type, status code (200), and other related transaction information.


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