You can integrate your TikTok Shop account with DealPOS so that all orders placed on TikTok Shop will be automatically created in DealPOS. When processing orders, TikTok Shop follows a sequential order flow consisting of several order statuses from order placement to completion. This order status flow can be integrated with DealPOS based on the corresponding statuses available in DealPOS.
To see how the order flow from TikTok Shop is recorded in DealPOS, please follow the guide below.
I. Sales Order Flow
TikTok Shop | DealPOS | Description |
1. UNPAID (Pending Tab)
New order has been placed: the customer has checked out but has not completed the payment yet. | *Unpaid Order configuration is enabled (YES): Sales Order has been created into DealPOS
*Unpaid Order configuration is disabled (NO): Sales Order has not been created into DealPOS | Orders placed on TikTok Shop with the status "Checked Out" but not yet paid, the handling in DealPOS will be adjusted based on the Unpaid Orders configuration. |
2. ONHOLD (To Ship Tab - Awaiting Shipment)
| The invoice has been made (Sales Order has been Converted into Customer Invoice), with the status of unpaid payment and unsent fulfillment | Unpaid and unsent status because the order has not been sent and the customer has not received the order |
3. AWATING_COLLECTION (To Ship Tab - Awaiting Collection)
Seller fulfills the package by assigning a pickup courier | Reference number in the customer invoice from DealPOS will be created based on the Logistic number from TikTok Shop | Customer invoice in DealPOS still in the Unpaid and unsent status because the order has not been sent but the Logistics Number from TikTok Shop will be saved in the References Number in POS |
4. IN_TRANSIT (Shipped Tab)
The order has been sent (has been picked up by the courier) | Invoices with an unsent fulfilment status will be updated to sent. | The fulfilment status will updated to sent when the order is already on the expedition or taken by the courier. The Outbound Logistic number created in POS will using the logistic number from TikTok Shop |
5. COMPLETED (Completed Tab)
Customers accept orders | Invoices that previously had an unpaid payment status will be updated as paid. | When the customer clicks 'Accept the Order,' the payment status of the transaction in DealPOS will be updated to Paid. |
1. UNPAID (Pending Tab)
If the customer has placed an order and has not paid, the order will appear in the Pending menu:
Notes:
If the unpaid order in the channel configuration is enabled, an unpaid transaction on TikTok Shop will automatically create a sales order in DealPOS but will not generate an invoice yet:
2. ONHOLD (To Ship Tab - Awaiting Shipment)
If the customer has paid for the order, the order from seller center will be recorded into the To Ship - Awaiting Shipment tab:
Customer Invoice was successfully created in DealPOS with payment status Unpaid and fulfilment status Unsent:
3. AWATING_COLLECTION (To Ship Tab - Awaiting Collection)
When an order is ready to be shipped and appears on the To Ship page, we need to update the shipping status in the Seller Center from Awaiting Shipment to Awaiting Collection if we want to arrange and print the shipping receipt for that order:
The fulfillment and payment status on the customer invoice in POS will remain unchanged, showing as Unsent and Unpaid:
At this stage, the tracking number generated in TikTok Shop Seller Center will be saved into the reference number field of the customer invoice that has been recorded in the POS:
4. IN_TRANSIT (Shipped Tab)
If the customer's order is already in the delivery process by the courier logistics, then the order will be listed on the Shipping tab:
Once the TikTok Shop order has been handed over to the courier and processed by them, the fulfillment status on the customer invoice in the POS will automatically change from Unsent to Sent but the payment status will remain unchanged:
5. COMPLETED (Completed Tab)
When the order has been completed by the customer, the order will appear in the Completed tab:
The payment status on the customer invoice in the POS will automatically change from Unpaid to Paid:
II. Cancel Order Flow
TikTok Shop | DealPOS | Description |
Customer cancel order | The invoice that has been made will go to the recycle bin | For the invoice that has been created and canceled, they will be automatically deleted and go to the recycle bin |
bin forrderSeller cancel order | The invoice that has been made will go to the recycle bin | For invoices that have been created and then canceled, they will be automatically deleted and go to the recycle bin |
If the customer cancels an order, the order will be entered into the Canceled tab:
Invoice status will move to the Recycle bin
Notes:
If the customer cancels the order when the goods have not been shipped, the invoice will be automatically voided.
III. Return Order Flow
TikTok Shop | DealPOS | Description |
Customer submits returns | At DealPOS, the transaction will be considered complete with the status of delivery sent and payment paid | If there is a return, a manual edit is needed on the invoice in DealPOS |
If you want to return the order, it will be recorded in the Return/Refund sub menu:
[Tutorial Video] Marketplace Order Flow
Related Articles
If you have products on TikTok and trying to create them in POS, you can try to read the Not in POS (Download Product From Marketplace) article
You can see other full articles related to the Marketplace.
DealPOS is an online point-of-sale (POS) application specifically designed for retail businesses in categories like Fashion, Minimarkets, Electronics, Fresh Food, and Building Material Stores.
With DealPOS, you can manage both online and offline store inventory in real-time on a single platform. You can also sell through omnichannel (offline and online) as DealPOS integrates with marketplaces (Shopee, Tokopedia, TikTok Shop, Lazada) and instant web stores (Shopify and WooCommerce).