Park and Retrieve is a feature that allows a sales transaction from the customers to be placed on hold for a while. Park and Retrieve will make the customers be able to place an order in advance, add more items to the orders, then pay for the bill when they're done.

Here is a simple illustration of how you can use Park and Retrieve in a retail store:

A customer named Jhonny wants to make an order for a product. When the product that he ordered are being inputted into the selling cart, Jhonny wants to hold the orders because he wants to see other products in the store. The cashier can hold his orders to be able to create new customer orders from the next customer's queue.

Table of Content :

I. Park Order Through Sell Menu

Step 1. Make a Transaction, then Click Park

Make a sales transaction in the sell menu, click the "PARK" button after you've input the product into the selling cart, and fill the Name with the customer name or identification sign.

Parked Order

II. Retrieve

Step 1. Go to Sell, then Click Retrieve

To call back the items from the parked order, you can click the "RETRIEVE" button and choose which order you want to call back.

Retrieve Parked Order

Step 2. Click Pay to Pay Park Order

After you've clicked "RETRIEVE", you can click the Pay button to complete the transaction.

Pay Retrieve

If the customer wants to add a new item/product, you can add the new item to the selling cart on the RETRIEVE and click Pay if the customer wants to pay the sales transactions.

Park and Retrieve for Retail Tutorial Video

You might like to read these related articles below :

  • To make a Park and Retrieve for Retail Business, you need to activate the configuration for Park and Retrieve. To activate the Park and Retrieve configuration, you can read this article : Park Configuration Explained

  • If you have a restaurant business type, you can also use the Park and Retrieve feature for the restaurant business type. To see how to make Park and Retrieve for a restaurant business type, you can read this article : Park and Retrieve for Restaurant

  • You can merge parked orders items into one customer invoice when using Park and Retrieve. To merge the parked order, you can see this article : Combining Parked Orders into One Invoice

  • You can Re-Park and/or move the order to another table from Park and Retrieve. You can read this article to Re-park and/or move order from Park and Retrieve : Re-Park and Move Order in Sell


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