The marketplace integration (omnichannel) for each Channel has a unique order flow compared to other available channels. To see the how the Shopee order status flow from the DealPOS omnichannel apps, you can see the table and follow the steps down below:
I. Sales Order Flow
Shopee | DealPOS | Description |
The order comes in, the customer has checked out but hasn't paid yet | *Unpaid Order configuration is enabled (YES): Sales Order has been created into DealPOS
*Unpaid Order configuration is disabled (NO): Sales Order has not been created into DealPOS | Orders placed on Shopee with the status "Checked Out" but not yet paid, the handling in DealPOS will be adjusted based on Unpaid Orders configuration. |
The customer has paid for the order | The invoice has been made (Sales Order has been Converted into Customer Invoice), with the status of unpaid payment and unsent fulfillment | Unpaid and unsent status because the order has not been sent and the customer has not received the order |
The order has been sent (has been picked up by the courier) | Invoices with an unsent fulfilment status will be sent. | The fulfilment status will immediately updated to sent when the item is already on the expedition or taken by the courier |
Customers accept orders | Invoices that previously had an unpaid payment status will be updated as paid. | When the customer presses "Accept the Order," the transaction's payment status in DealPOS will be updated as Paid. |
If the customer has placed an order and has not paid, the order will appear in the Unpaid menu:
*Notes
If the unpaid order in the channel configuration is enabled, an unpaid transaction on Shopee will create a sales order in DealPOS but will not generate an invoice yet:
If the customer has paid for the order, then the order will be recorded into the To Ship tab:
Notes:
Invoice was successfully created in DealPOS with payment status unpaid and fulfilment status unsent.
If the customer's order is already in the delivery process by the courier logistics, then the order will be listed on the Shipping tab:
Notes:
The invoice status in DealPOS for the delivery will be set to sent but the payment will still remain as unpaid.
When the order has been completed by the customer, the payment status will appear in the Completed tab :
Notes:
The invoice status in DealPOS for the payment will change to paid and the delivery status will change to sent.
II. Cancel Order Flow
Status | Shopee | DealPOS | Description |
Before Shipment (Automatic Cancellation) | Customer cancel order (before paying) | The invoice that has been made will be moved to recycle bin | For invoices that have been created and then canceled, they will be automatically voided and moved to recycle bin |
Before Shipment (Automatic Cancellation) | Seller cancel order (before paying) | The invoice that has been made will be moved to recycle bin | For invoices that have been created and then canceled by the seller, they will be automatically voided and moved to recycle bin |
Before Shipment (Automatic Cancellation) | Customer cancel order (after paying) | The invoice that has been made will be moved to recycle bin | For invoices that have been created and then canceled by the customer, they will be automatically voided and moved to recycle bin |
Before Shipment (Automatic Cancellation) | Seller cancel order (after paying) | The invoice that has been made will be moved to recycle bin | For invoices that have been created and then canceled by the customer, they will be automatically voided and moved to recycle bin |
After Shipment (No Automatic Cancellation) | Expedition cancels while already on the way | The invoice that has been created does not go to the recycle bin | For invoices that have been created and then cancelled, they are not automatically voided and do not go into the recycle bin |
After Shipment (No Automatic Cancellation) | Lost in transit | The invoice that has been created does not go to the recycle bin | For invoices that have been created and then cancelled, they are not automatically voided and do not go into the recycle bin |
After Shipment (No Automatic Cancellation) | COD, buyer cancels when the order has already arrived | The invoice that has been created does not go to the recycle bin | For invoices that have been created and then cancelled, they are not automatically voided and do not go into the recycle bin |
If an order is canceled by the customer, the order will be moved into the Cancellation tab:
III. Return Order Flow
Shopee | DealPOS | Description |
Customer submits returns | At DealPOS, the transaction will be considered complete with the status of delivery sent and payment paid | If there is a return, a manual edit is needed on the invoice in DealPOS |
If you want to return the order, it will be recorded in the Return/Refund tab:
IV. Shopee Order Flow in Flowchart
[Tutorial Video] Shopee Order Status Flow in DealPOS Omnichannel Apps
Related Articles
If you are looking for another marketplace Order Flow you can see Order Flow channel from: Tokopedia, TikTok, Lazada, WooCommerce
If you have products on Shopee and trying to create them in POS, you can try to read the Not in POS (Download Product From Marketplace) article.
or You can see other full articles related to the Marketplace.
DealPOS is an online point-of-sale (POS) application specifically designed for retail businesses in categories like Fashion, Minimarkets, Electronics, Fresh Food, and Building Material Stores.
With DealPOS, you can manage both online and offline store inventory in real-time on a single platform. You can also sell through omnichannel (offline and online) as DealPOS integrates with marketplaces (Shopee, Tokopedia, TikTok Shop, Lazada) and instant web stores (Shopify and WooCommerce).