Loyalty Point is a promotion in the form of reward points given to customers who buy a product that you sell these points can later be exchanged for the reward products that you have prepared. The purpose of using this loyalty point system is to attract new and old customers to continue to buy your product to get or collect points.
In certain conditions, you might want some of the customers that registered in your store cannot to obtain or get the Points whenever you're using Loyalty Point Membership Program. You can follow the steps below to make some customers disable to obtain or get the points from sales transactions.
I. How to Configure
Step 1. Go to Contacts, Click More Menu, then Select Customer Group
Step 2. Click Add to Make a Customer Group
You can also use the previously added customer group if you want to disable the loyalty point earned from that customer group.
Step 3. Disable Loyalty Point, then Click Save
Step 4. Assign Customer to "Non-Point" Customer Group
Step 5. Contact was Saved successfully
II. How the Configuration Works
Step 1. Set Earn Point Amount in Setup Menu
In the image above, we set the earned point amount as Rp100.000, so whenever a customer makes a sales transaction each Rp100.000, They will obtain 1 Point
Step 2. Make Transaction with Customer from "Non-Point" Group
Step 3. Check Customer Loyalty Point on Customer Detail
The loyalty point from that customer is still empty even after they have made a transaction before.
You might like to read these related articles below:
To see detailed information about Loyalty Point, you can see the article below: Member Point (Loyalty Program)
To see how the point calculation work, you can see this article: Point Configuration Setup
To see the loyalty point report and the current point balance from the customers, you can see this article: Loyalty Point Report and Current Balance
You can also set discounts for specific customers by the customer group, to set the discount by the customer group you can see in this article: Create Customer Group
