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Disable Loyalty Point for Specific Customers
Disable Loyalty Point for Specific Customers

Learn how to make some customers won't receive points from sales transaction

Ridho Alamsyah avatar
Written by Ridho Alamsyah
Updated over a year ago

Loyalty Point is a promotion in the form of reward points given to customers who buy a product that you sell these points can later be exchanged for the reward products that you have prepared. The purpose of using this loyalty point system is to attract new and old customers to continue to buy your product to get or collect points.

In certain conditions, you might want some of the customers that registered in your store cannot to obtain or get the Points whenever you're using Loyalty Point Membership Program. You can follow the steps below to make some customers disable to obtain or get the points from sales transactions.

Table of Content :


I. How to Configure

Step 1. Go to Contacts, Click More Menu, then Select Customer Group

More Contact Menu

Step 2. Click Add to Make a Customer Group

You can also use the previously added customer group if you want to disable the loyalty point earned from that customer group.

Add Customer Group

Step 3. Disable Loyalty Point, then Click Save

Disable Loyalty Point on Customer Group

Step 4. Assign Customer to "Non-Point" Customer Group

Assign Customer to "Non-Point" Customer Group
Save Configuration

Step 5. Contact was Saved successfully

Contact was Saved Succesfully

II. How the Configuration Works

Step 1. Set Earn Point Amount in Setup Menu

Set Earn Point Amount in Setup Menu

In the image above, we set the earned point amount as Rp100.000, so whenever a customer makes a sales transaction each Rp100.000, They will obtain 1 Point

Step 2. Make Transaction with Customer from "Non-Point" Group

Make Transaction with Customer from "Non-Point" Group

Step 3. Check Customer Loyalty Point on Customer Detail

The loyalty point from that customer is still empty even after they have made a transaction before.

Check Customer Loyalty Point on Customer Detail

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