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Sales Return without Money Refund
Sales Return without Money Refund
How to make sales return transaction without money refund
Syakri Ezzan Qomara avatar
Written by Syakri Ezzan Qomara
Updated over a week ago

A sales return is when a customer or client sends a product back to the seller. A customer may return an item for several reasons, including: Excess quantity, A customer may have ordered more items than they need, or a company may have accidentally sent additional products.

DealPOS has provided a sales return feature. Usually there are several scenarios in sales returns, you can check the article on this link to learn the basics of sales returns on DealPOS : Sales Transaction Return.

There are many shops that apply regulations for sales returns, one of the regulations is money refunds are not allowed at the time of sales return. So, the customer who wants to make a sales return must exchange goods at the same price as the goods purchased before, or if the price of the goods exchanged is higher than the price of the goods they want to return, it means that the customer must pay the difference in money.

In this article, we will explain how to configure and use sales returns feature without money refund to the customer.

Table of Content :


I. Configure Negative Amount on Payment

Step 1. Go to Setup, then Click More Menu

More Setup Menu

Step 2. Select Module (Configuration)

Module (Configuration)

Step 3. Go to Sell Tab, then Scroll Down to Payment Dialog Section

Sell Configuration

Step 4. Set Allow Negative Amount Payment to No, then Click Save

Set Allow Negative Amount Payment to No

Step 5. Configuration was Saved

Configuration was Saved

II. Sales Return without Money Refund

Before doing sales return, make at least one sales transaction.

Step 1. Go to Sell, Click More Menu, then Select Return

Return Feature

Notes :

In this scenario, we try to make sales return with invoice number.

Step 2. Submit Invoice Number, then Click Ok

Submit invoice number that you want to make sales return from it. Product / item on the invoice detail will be added to the sales cart.

Submit Invoice Number to Return

Cashier can't make payment to complete sales return transaction if the transaction amount was minus.

Can't Make Payment If Transaction Amount isn't Greater Than Zero

System will display this pop up if the cashier try to click pay button :

Warning Message

Step 3. Add Another Product to Sales Cart

Add another product to the sales cart and make sure the transaction amount was greater than zero. So, the cashier will be allowed to complete the sales return transaction.

Add Another Product to Sales Cart

Step 4. Make Payment to Complete Sales Return Transaction

Make Payment to Complete Sales Return Transaction

Step 5. Sales Return Transaction was Completed

Sales Return Transaction was Completed

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