A sales return is when a customer or client sends a product back to the seller. A customer may return an item for several reasons, including: Excess quantity, A customer may have ordered more items than they need, or a company may have accidentally sent additional products.
DealPOS has provided a sales return feature. Usually there are several scenarios in sales returns, you can check the article on this link to learn the basics of sales returns on DealPOS : Sales Transaction Return.
There are many shops that apply regulations for sales returns, one of the regulations is money refunds are not allowed at the time of sales return. So, the customer who wants to make a sales return must exchange goods at the same price as the goods purchased before, or if the price of the goods exchanged is higher than the price of the goods they want to return, it means that the customer must pay the difference in money.
In this article, we will explain how to configure and use sales returns feature without money refund to the customer.
Table of Content :
I. Configure Negative Amount on Payment
Step 1. Go to Setup, then Click More Menu
Step 2. Select Module (Configuration)
Step 3. Go to Sell Tab, then Scroll Down to Payment Dialog Section
Step 4. Set Allow Negative Amount Payment to No, then Click Save
Step 5. Configuration was Saved
II. Sales Return without Money Refund
Before doing sales return, make at least one sales transaction.
Step 1. Go to Sell, Click More Menu, then Select Return
In this scenario, we try to make sales return with invoice number.
Step 2. Submit Invoice Number, then Click Ok
Submit invoice number that you want to make sales return from it. Product / item on the invoice detail will be added to the sales cart.
Cashier can't make payment to complete sales return transaction if the transaction amount was minus.
System will display this pop up if the cashier try to click pay button :
Step 3. Add Another Product to Sales Cart
Add another product to the sales cart and make sure the transaction amount was greater than zero. So, the cashier will be allowed to complete the sales return transaction.
Step 4. Make Payment to Complete Sales Return Transaction
Step 5. Sales Return Transaction was Completed
You might like to read these related articles below :
If you want to make a Purchase Transaction Return, you can read the article here : Purchase Return
To see the Reports from your Sales Return, you can read this article : Sales Return Report
To make a return on the sales transactions which contain Serialized products, you can read this article : Sales Return for Serialized Inventory