In certain conditions, you might face a situation where your customers want to return the product that they've bought for some reason. On DealPOS, there are several ways to make return sales transactions. To make a return sales transactions, you can follow the steps below.

Table of Content :

I. Return with Customer Invoice Number

II. Return without Invoice Number


I. Return with Customer Invoice Number

If the customer comes to your outlet to return the product and brings the customer invoice number that they've bought before, you can use the return button on the right upper corner of the Sell menu.

Step 1. Go to Sell, then Input Transaction Number to Return

Go to the Sell menu, click on the return icon, then Input the customer invoice number that you want to make a return.

Return Icon
Return Invoice Number

After you've clicked ok, the products from that customer invoice will be displayed with minus quantity (-), which indicates the products are returned to your store.

Returned product

II. Return without Invoice Number

If you want to make a return sales transaction without knowing the invoice number, you can directly go to the Sell menu, input the product you want to return, and type a minus (-) value on the product quantity according to the number of items returned. Or you can also right-click on the product, click on return option, the quantity from the product will be set to minus (-), then you can click Pay to process the return.

Step 1. Go To Sell, Input Product, Right-Click on Product, then Click Return

Input the Product to the item cart in the Sell menu (Example: Aqua(Lusin)).

Return without invoice number

Right-click on the Products, then clicks Return.

Return without invoice number

The items will be returned and the Qty will be adjusted to minus (-).

Step 2. Go to Sell, Input Products, then Set Quantity to Minus

Double-Click on Qty and set quantity to minus, input the products (Example: Aqua(Lusin)).

Return without invoice number

Double-click on the quantity of the products, then set the quantity to minus (-).

Return without invoice number

Click Ok, and click Pay to make the return sales transactions

Return without invoice number

If the customers only want to change the product, you just need to do one of the steps above and input the new product into the cart. In the process of returning, the product's stock will be returned to the store, and the amount of money will be reduced based on the return payment nominal.


Sales Transactions Return Tutorial Video


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