In certain conditions, you might face a situation where your customers want to return the product that they've bought for some reason. On DealPOS, there are several ways to make return sales transactions. To make a return sales transactions, you can follow the steps below:
I. Return with Customer Invoice Number
If the customer comes to your outlet to return the product and brings the customer invoice number that they've bought before, you can use the return button on the right upper corner of the Sell menu.
Step 1. Go to the Sell menu, click on the return icon, then Input the customer invoice number that you want to make a return
After you've clicked ok, the products from that customer invoice will be displayed with minus quantity (-), which indicates the products are returned to your store.
II. Without Invoice Number
If you want to make a return sales transaction without knowing the invoice number, you can directly go to the Sell menu, input the product you want to return, and type a minus (-) value on the product quantity according to the number of items returned. Or you can also right-click on the product, click on return option, the quantity from the product will be set to minus (-), then you can click Pay to process the return.
Step 1. Go To Sell Menu, input the products, right-click on the product, and click Return
Input the Product to the item cart in the Sell menu (Example: Aqua(Lusin)).
Right-click on the Products, then clicks Return.
The items will be returned and the Qty will be adjusted to minus (-).
Step 2. Go to the Sell menu, input the products, double-click on Qty, set the Quantity with a minus (-)
Input the products (Example: Aqua(Lusin)).
Double-click on the quantity of the products, then set the quantity to minus (-).
Click Ok, and click Pay to make the return sales transactions
If the customers only want to change the product, you just need to do one of the steps above and input the new product into the cart. In the process of returning, the product's stock will be returned to the store, and the amount of money will be reduced based on the return payment nominal.
Sales Transactions Return Tutorial Video
You might like to read these related articles below:
If you want to make a Purchase Transaction Return, you can read the article here: Purchase Return
To see the Reports from your Sales Return, you can read this article: Sales Return Report
To see the Reports from your Purchase Return, you can read this article: Purchase Return Report
To make a return on the sales transactions which contain Serialized products, you can read this article: Sales Return for Serialized Inventory
To make a return on the purchase transactions which contain Serialized products, you can read this article: Purchase Return for Serialized Inventory.