A Serialized Product is a product type that is used to record serial numbers such as IMEI numbers, etc. This product type is usually used for electronic products. Such as mobile phones, laptops, etc. Learn more about Serialized Products.
In certain conditions, you might face a situation where your customers want to return the product that they've bought for some reason. On DealPOS, there are several ways to make return sales transactions. Learn more about Sales Transaction Return.
The sales return scenario for serialized products is slightly different from the usual return scenario. This article will explain how to return sales for serialized products. Before making a return, please make sure you have created the sales invoice you want to return.
Step 1. Check Product Stock Before Return
Recheck current stock on the product detail (Serial tab).
Example:
Each serial have 1 quantity of Inventory.
Step 2. Go to Sell, Click More Actions, then Click Return
Step 3. Submit Invoice Number, then Click OK
Type or paste the invoice number with a serialized product that you want to return.
Step 4. Adjust item in Cart based on Return Scenario
In the following example, the sales transaction contains 3 iPhones, and as a example, I will process a partial return for 2 units. Then go click the item in the cart.
Choose Serial tab, choose product to remove if the product IS NOT returned.
Cart now is updated, now you can proceed to Payment.
Note:
You can proceed to Payment directly if the transaction is fully returned (not partial return).
Step 5. Check Product Stock After Return
The two unit of iPhone is successfully returned, you can see on Serial Tab in Variant page.
Tutorial Video
Related Articles
To adjust stock for the serialized product Adjustment for Serialized Products
To make a purchase order/supplier bill for the serialized product Buy Serialized Product
To make a return purchase order for the serialized product Purchase Return for Serialized Product
DealPOS is an online point-of-sale (POS) application specifically designed for retail businesses in categories like Fashion, Minimarkets, Electronics, Fresh Food, and Building Material Stores.
With DealPOS, you can manage both online and offline store inventory in real-time on a single platform. You can also sell through omnichannel (offline and online) as DealPOS integrates with marketplaces (Shopee, Tokopedia, TikTok Shop, Lazada) and instant web stores (Shopify and WooCommerce).