Sales Return for Serialized Inventory usually happens when Customers want to change their product color, type, or even refund for their Gadgets. It's a little bit different with Sales Return for Standard Products because we need to input the Product's Serial to return it. But before you do Return Sales Order, you might want to check how to Sell Serialized Product in Selling Serialized Inventory

There are two ways to Return Serialized Products in our system :

I. Return with the previous invoice number

Stock : 0

Serialized Variant

Step 1. If the Customer comes to return the product and brings the invoice number which they bought earlier, you can put it by clicking the Return Button

Input Number invoice in Return Column

Step 2. Click Pay button or press F8 on the keyboard

Pay to Return

Step 3. Select the payment method of sales return and then click the Ok button or press F2 on the keyboard to finish the transaction

confirm payment

Step 4. Check Inventory to make sure the stock has returned

Return Success

II. Forgot the invoice number

If at the store, there is a process of return that doesn't require an invoice number, you can enter the product with the serial number in return directly. Then give minus (-) in quantity or right-click return on that product.

Step 1. Go to Sell menu, input product, right-click at the product and choose return

Step 2. Click on the Product and you can see icon keyboard

Click Note Product

Step 3. After that, fill the Serial Number in the Note

Fill the note with Serial Number

Step 4. Click the Pay button or press F8 on the keyboard

Pay to Return

Step 5. Select the payment method of sales return and then click the Ok button or press F2 on the keyboard to finish the transaction

Click Ok to Confirm Payment

Sales Return Serialize Inventory Tutorial Video

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