If you are experiencing the HTTP 503 Error: Service is Unavailable issue on your DealPOS account, please follow the instructions below to identify the cause and what you need to do in order to handle this situation.
I. Why is our DealPOS account showing Service Unavailable
You might find your DealPOS account showing the Service Unavailable messages like the image above, there are some possible reasons why your DealPOS account is showing these error messages:
You are currently performing a large-scale data processing operation, such as importing a large amount of data via CSV, inputting adjustments with excessive list items, displaying filter results across an entire page in a menu, such as in the reports menu, and so on.
There is an error/bug currently occurring in the DealPOS system that is causing the service to become unavailable, and an error message is appearing.
II. What We Must Do
To make your DealPOS account service available, you can follow the steps below:
Step 1. Contact the Support Team via WhatsApp call or WhatsApp Chat
You can make contact with the DealPOS support teams via WhatsApp at the number below:
wa.me/6285778309000 (Chat)
wa.me/6285921152000 (WA call/Phone Call)
Step 2. Inform The Support Team About the Issue
You can inform the issue by sending the DealPOS support teams a video record, and screenshots, or you can ask the Support teams to remote to your Desktop using Remote Apps (Anydesk, Ultraviewer, or Teamviewer)
Step 3. Tell about the Issue Detail to Support Teams
Please provide details about the issue you're experiencing to our support team. Share information about the activities you were performing before the error message appeared.
Step 4. You can wait for the Issue Troubleshooting by the Support Team
Our Support Teams will tell about the Resolve status to you after the issue has been fixed. And you can use your DealPOS account normally
Related Articles
You can see the DealPOS domain service status in this article: DealPOS Status Page.
To get notified of the updates from DealPOS, you can read this article: Changelog Notification.
To avoid or fix some bugs, clearing the cache of your browser may help the problem. Please check this article:
Clear Browsing History on Google Chrome (Chrome).
Clear Browsing History on Mozilla Firefox (Mozilla Firefox).
Clear Browsing History on Safari (Safari).
DealPOS is an online point-of-sale (POS) application specifically designed for retail businesses in categories like Fashion, Minimarkets, Electronics, Fresh Food, and Building Material Stores.
With DealPOS, you can manage both online and offline store inventory in real-time on a single platform. You can also sell through omnichannel (offline and online) as DealPOS integrates with marketplaces (Shopee, Tokopedia, TikTok Shop, Lazada) and instant web stores (Shopify and WooCommerce).
For more detailed financial book-keeping, Books App is available as a separate accounting application. In addition, stock counting becomes easier with the DealPOS Scanner App, which supports barcode scanning features.