[Tutorial Video] Disable Delete Item in Sell to Prevent Fraud
Retail operations rely on tight controls to prevent loss, and one of the most effective strategies is a clear Standard Operating Procedure (SOP) at the checkout. To counter potential fraud, many businesses prohibit cashiers from deleting or removing items once they have been scanned/inputted into a sales transaction. This practice ensures that every item added is accounted for. To override this control, a cashier must get a supervisor's approval, adding a crucial step that validates the item removal and leaves an auditable trail.
DealPOS provide a feature to help many business owners apply these SOPs. Please refer to the article below for more details.
I. User Access for Delete Item
Step 1. Navigate to the Users Menu
Select and click the Groups tab
Select and click the selected groups and click the Edit button
Step 2. Navigate to the Sell UI Menu
Untick the DeleteItem, and then click the Submit button in the right corner. Once you are done, please log in again.
II. Feature Demonstration
Step 1. Navigate to Sell Menu
Without DeleteItem access, users can't delete items because there won't be delete item icons.
Step 2. Refresh the Browser
Refreshing the browser also won't clear the cart because the items still remain
III. Solution for Incorrect Input
If the user enters incorrect input, the solution is to use a promotional coupon to delete the items. Please refer to the article link below for more details: Delete Cart Item Using Promotion Coupon
Step 1. Navigate to the Sell Menu
Step 2. Click More Action then Select Coupon
Input the coupon code and then click OK
Step 3. Verify the Access
Coupon has been successfully applied
Now user have access to delete item in sell cart
Note:
There are 2 ways to delete item in sell cart:
To delete each items manually you can click the trash bin icon next to the item price
To delete all items you can use the Clear button
[Tutorial Video] Disable Delete Item in Sell to Prevent Fraud
Related Articles:
To sell in offline mode. Please refer to the article link below:
To send E-Receipt via WhatsApp. Please refer to the article link below:
To validate product inventory in the Sell menu. Please refer to the article link below:
Validate Inventory When Making Sales Transactions
DealPOS is an online point-of-sale (POS) application specifically designed for retail businesses in categories like Fashion, Minimarkets, Electronics, Fresh Food, and Building Material Stores.
With DealPOS, you can manage both online and offline store inventory in real-time on a single platform. You can also sell through omnichannel (offline and online) as DealPOS integrates with marketplaces (Shopee, Tokopedia, TikTok Shop, Lazada) and instant web stores (Shopify and WooCommerce).