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Disable Delete Item in Sell to Prevent Fraud

How to Disable the Delete Item Feature in Your POS System

Ryandi Ibrahim avatar
Written by Ryandi Ibrahim
Updated today

This guide will walk you through the steps to disable the "Delete Item" feature for cashiers on your Point of Sale (POS) system. When this feature is turned off, cashiers will be unable to remove products that have been added to the cart, even if they refresh the page.


Setting Up the Delete Item Feature

To manage this feature, you need to access the user permissions settings.

Step 1: Access the User Menu

  • Go to the Users menu on your dashboard.

  • Select the cashier group you want to modify, and then click the Edit button.

Step 2: Disabling Access

  • Navigate to the Sell UI tab.

  • Find the "DeleteItem" option and ensure it is toggled off.

  • Click Save to apply the changes.

For a visual guide, you can follow the video tutorial here: [Insert video tutorial link here]


Feature Demonstration

Once the feature is disabled, here is what will happen in the sales menu:

1. The Delete Button is Removed When a cashier adds a product to the cart, the delete button (usually a trash can or 'X' icon) and the Clear button will be unclickable or even disappear from the interface. This prevents the cashier from deleting any items.

2. Data Stays Safe Even After Refreshing Our system is designed to prevent data input from being lost when the page is refreshed. If a cashier accidentally refreshes the page or closes the browser, all items that were entered into the cart will not be lost.

3. Solution for Incorrect Input If there is an input error, the cashier can use the Park feature to save the transaction. They can add a note explaining that the transaction is incorrect, then report it to an authorized person (e.g., a manager or supervisor) to cancel the transaction. This ensures that every change is logged and properly supervised.
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