Sales Return for Serialized Inventory usually happens when Customers want to change their product color, type, or even refund for their Gadgets. It's a little bit different with Sales Return for Standard Products because we need to input the Product's Serial to return it. But before you do Return Sales Order, you might want to check how to Sell Serialized Product in Selling Serialized Inventory. There are two ways to Return Serialized Products in our system.
Table of Content :
I. Return with Previous Invoice Number
Recheck current stock on product or inventory menu.
Example :
Stock = 0
Step 1. Go to Sell, Click Return Button, then Input Invoice Number
If the Customer comes to return the product and brings the invoice number which they bought earlier, you can put it by clicking the Return Button.
Step 2. Click Pay
Step 3. Choose Payment Method, then Click Ok
Select the payment method of sales return and then click the Ok button or press F2 on the keyboard to finish the transaction.
Step 4. Recheck Product Inventory
Check Inventory to make sure the stock has returned.
II. Return without Invoice Number
If at the store, there is a process of return that doesn't require an invoice number, you can enter the product with the serial number in return directly. Then give minus (-) in quantity or right-click return on that product.
Step 1. Go to Sell, then Input Product to Return
Right-click at the product and choose return.
Step 2. Click Product, then Choose Keyboard Icon
Step 3. Fill Serial Number in Note
Step 4. Click Pay
Step 5. Choose Payment Method, then Click Ok
Select the payment method of sales return and then click the Ok button or press F2 on the keyboard to finish the transaction.
[Tutorial Video] Sales Return Serialize Inventory
You might also like to read these related articles below :
In case you want to Return Sales Order for Standard Type you might want to check the tutorial in the Sales Return, and to Return Purchase Order, you can also check the tutorial in the Purchase Return.
You also can check how to Buy Serialized Product in the Purchase Order for Serialized Inventory
To buy inventory for serialized product : Buy Inventory with Product Serialized
