Sales Return for Serialized Inventory usually happens when Customers want to change their product color, type, or even refund for their Gadgets. It's a little bit different with Sales Return for Standard Products because we need to input the Product's Serial to return it. But before you do Return Sales Order, you might want to check how to Sell Serialized Product in Selling Serialized Inventory. There are two ways to Return Serialized Products in our system.

Table of Content :

I. Return with Previous Invoice Number

II. Return without Invoice Number


I. Return with Previous Invoice Number

Stock : 0

Serialized Variant

Step 1. Go to Sell, Click Return Button, then Input Invoice Number

If the Customer comes to return the product and brings the invoice number which they bought earlier, you can put it by clicking the Return Button.

Input Number invoice in Return Column

Step 2. Click Pay

Pay to Return

Step 3. Choose Payment Method, then Click Ok

Select the payment method of sales return and then click the Ok button or press F2 on the keyboard to finish the transaction.

confirm payment

Step 4. Recheck Product Inventory

Check Inventory to make sure the stock has returned.

Return Success

II. Return without Invoice Number

If at the store, there is a process of return that doesn't require an invoice number, you can enter the product with the serial number in return directly. Then give minus (-) in quantity or right-click return on that product.

Step 1. Go to Sell, then Input Product to Return

Right-click at the product and choose return.

Return Item

Step 2. Click Product, then Choose Keyboard Icon

Click Note Product

Step 3. Fill Serial Number in Note

Fill the note with Serial Number

Step 4. Click Pay

Pay to Return

Step 5. Choose Payment Method, then Click Ok

Select the payment method of sales return and then click the Ok button or press F2 on the keyboard to finish the transaction.

Click Ok to Confirm Payment

Sales Return Serialize Inventory Tutorial Video


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