A Serialized Product is a product type that is used to record serial numbers such as IMEI numbers, etc. This product type is usually used for electronic products. Such as cellphones, laptops, etc. Learn more about Serialized Products.
In certain conditions, you might face a situation where your customers want to return the product that they've bought for some reason. On DealPOS, there are several ways to make return sales transactions. Learn more about Sales Transaction Return.
The sales return scenario for serialized products is slightly different from the usual return scenario. This article will explain how to return sales for serialized products. Before making a return, please make sure you have created the sales invoice you want to return.
Step 1. Check Product Stock Before Return
Recheck current stock on the product detail (serial tab).
Example :
Stock = 2 quantities for 2 SKU.
Step 2. Go to Sell, Click More Actions, then Click Return
Step 3. Submit Invoice Number, then Click Ok
Type the invoice number with a serialized product that you want to return.
Step 4. Click Pay to Complete Transaction
The shopping cart will display all products on the invoice number entered with a negative quantity. A negative quantity on the selling cart means the stock will be returned to the system. We are trying to return a serialized product with the 36332705096 number.
Step 5. Check Product Stock After Return
Recheck stock change on the product detail (serial tab). The product stock with the 36332705096 serial number has returned to stock.
Tutorial Video
Related Articles
To adjust stock for the serialized product Adjustment for Serialized Products
To make a purchase order/supplier bill for the serialized product Buy Serialized Product
To make a return purchase order for the serialized product Purchase Return for Serialized Product
