The article describes how to process product returns for serialized inventory.

In our system, there are two ways to product return:

I. Return with the previous invoice number

Step 1. If the Customer comes to return the product and brings the invoice number which they bought earlier, you can put it by clicking the Return Button

Step 2. Click the Pay button or press F8 on the keyboard

Step 3. Select the payment method of sales return and then click the Ok button or press F2 on the keyboard to finish the transaction

II. Forgot the invoice number

If in the store, there is a process of return that doesn't require an invoice number, you can enter the product with the serial number in return directly. Then give minus (-) in quantity or right-click return in that product.

Step 1. Go to Sell Menu - Input Product - Right Click in Product and choose Return

Step 2. Double click in product and you can see icon keyboard

Step 3. After that, fill the serial number in Note

Step 4. Click the Pay button or press F8 on the keyboard

Step 5. Select the payment method of sales return and then click the Ok button or press F2 on the keyboard to finish the transaction

Sales Return Serialize Inventory Tutorial Video

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