Usually, some customers do not want a printed invoice, if so the invoice can be sent via email. When sending an invoice via email, we can also ask for customer feedback on our store.

This article will explain step by step how to send transaction receipts from an outlet by email to your customer and get your customer database. With this feature, you can analyze who came and buy a product in your shop frequently.

From here you can see direct feedback from customers in real-time because when your customer receives a receipt by email, they can immediately give feedback to you.

Step 1. Go to Sell, then Make Transaction

sell menu

Step 2. Send Invoice to Customer Email

After the transaction is done fill the email field then send the receipt.

sell complete

Step 3. Check Inbox Mail (for Customer), then Select Rate Experience

invoice mail

Step 4. Fill Shopping Experience and Comments, then Click Submit

add feedback cust

Step 5. See Customer Comment in Contact (Comment Tab)

You can see the comment list in contacts, comment list.

feedback cust

Customers Feedback Tutorial Video

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