Usually, Customer Feedback is important for us to make an improvement for our store and our services. Customer feedback gives you insight into customer satisfaction levels. It can show how happy customers are with our products, services, and any interaction with your business. It's an important metric as it helps you address customer issues, prevent churn, and build a base of loyal customers.
Some of them do not want a printed invoice, if so the invoice can be sent via email. When sending an invoice via email, we can also ask for customer feedback on our store.
To show the customer feedback from digital sales receipt (customer invoice by mail), you can follow the steps below
Step 1. Go to Sell then Make Transaction with Customer Contact
Notes:
Input the customer who has an email to send the receipt.
Step 2. Process Payment to Complete Transaction
Step 3. Send Invoice to Customer Email
After the transaction is done fill in the email field then send the receipt. If you want to automatically send receipts to customers via email, you can check the following article Sending Sales Receipt To Customers Emails (Electronic Receipt/Digital Receipt)
Step 4. Invoice was Sent to Email
Step 5. Check Inbox Mail (for Customer) then Select Rate Experience
Step 6. Fill in Shopping Experience and Comments, then Click Submit
Step 7. View Customer Comment in Contact (Comment Tab)
You can see the comment list in Contacts - Comment
[Tutorial Video] Showing Customer Feedback From Digital Sales Receipt
Related Articles
To add new customers and suppliers individually, you can check this article Add New Customer & Supplier
To add a new salesperson, you can check this article Add New SalesPerson
If you want to create a customer group for multiple customers, you can check this article Create Customer Group
To add a member exclusive for an outlet, you can also check this article Member Exclusive for Outlet
If your customer turns out to be your supplier too, you only need to make 1 contact, you can check this article Assign Customer Contact as Supplier
DealPOS is an online point-of-sale (POS) application specifically designed for retail businesses in categories like Fashion, Minimarkets, Electronics, Fresh Food, and Building Material Stores.
With DealPOS, you can manage both online and offline store inventory in real-time on a single platform. You can also sell through omnichannel (offline and online) as DealPOS integrates with marketplaces (Shopee, Tokopedia, TikTok Shop, Lazada) and instant web stores (Shopify and WooCommerce).